ASSISTANT STORE MANAGER - NEWCASTLE

ASSISTANT STORE MANAGER - NEWCASTLE Newcastle upon Tyne, England

Dr Martens
Full Time Newcastle upon Tyne, England 23477 - 31358 GBP ANNUAL Today
Job description

The gig for the Assistant Store Manager in our Newcastle store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.

Main duties will include:

  • Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
  • Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s
  • Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
  • Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop
  • Efficient operations and enhancing customer experience
  • Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
  • Acting as key holder and assume full responsibility for the store in Manager’s absence

Essential requirements are:

  • Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
  • Experience of coaching, developing and mentoring a retail team (including dealing with performance issues
  • Sales oriented and able to drive others to achieve store goals and objectives
  • Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs.
  • Excellent communication skills.
  • Numeracy & literacy skills
  • Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems
  • Back of house administration (e.g. rotas, banking)
  • Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.

ASSISTANT STORE MANAGER - NEWCASTLE
Dr Martens

http://www.drmartens.com/uk
Camden Town, United Kingdom
Kenny Wilson
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Department, Clothing & Shoe Stores
1960
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