Assistant Store Manager Liverpool, England
Job description
Who we are:
We’re Tapi, a passionate flooring retailer in the UK with a difference. We excite people about the transformative effect that great floors can have on their home. Since we founded in 2015, we’ve opened over 170 stores across the UK and with a flock of mobile showrooms buzzing around the country, we’re wowing our customers like they’ve never seen before.
Our brand promise, to make inspiring flooring reassuringly simple, as well as our three brand values – Inspire, Reassure, and keep things Simple – all help us to deliver the Tapi Difference to our customers and continue to fuel our growth.
Our (not-so-secret) secret to our success is our people - 900 colleagues (and counting!)- the recipe to which are our unique ONETAPI Leadership behaviours, which are weaved into the fabric of everything we do and how we do it. From treating every customer like they’re our nan and selling inspiration to being pioneers, not settlers, living with a curious mind, having a bias for action and doing things the Tapi (family) way and more!!
We have an exciting opportunity to join our Tapi family as a Sales Manager and we’re looking for that extra special individual who oozes our ONETAPI Leadership behaviours and is energized about creating a great customer experience!
The Opportunity:
Playing a key role in the running of one of our fantastic Tapi stores, you will work with the team to drive performance through sales and ensure that every customer receives best-in-class service from the moment they step foot through our doors.
You will work alongside the Store Manager to support and train the store team, motivating them to exceed their sales targets – and having fun while you’re at it!
You will lead by example in everything you do whether that’s smashing targets, advising customers, or keeping the store always looking great.
Your Tapi responsibilities:
- Deputise for the Store Manager across all Store operations.
- Assist in the management of the store including sales targets and team motivation.
- Support and train the team to succeed and deliver the “Tapi difference”.
- Support the Store Manager to induct new Tapi colleagues.
- Drive sales to meet and exceed your personal sales targets.
- Deliver outstanding service to all customers – surpassing their expectations.
- Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
- Handle customer complaints in difficult situations.
- Ensure we always exceed customers’ expectations to encourage recommendations and repeat business.
- Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business.
- Regularly use Tapi technology to input customer order details accurately and to a high standard.
- Comply with all Health, Safety and Security requirements set out by Tapi.
About you:
People are your bag – you get them, you understand them and importantly, you can sell to them! You’ll be confident in your ability and see 100% of target as the minimum – not job done! And, you’re always on the lookout for ways to improve things for customer and colleagues.
You’re naturally self-motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best.
You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do which is demonstrated in every interaction. You understand the value of a consultative sales approach and can create strong rapport and trust from the get-go to make our customers feel relaxed and reassured.
Good judgement is key – you don’t shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome.
You’ll be a brand ambassador and ooze the “Tapi difference”.
You’re “Tech Savvy” and know how to use Store systems to your advantage – and if you don’t, you find out!
You’re flexible and do what is best for the store, scheduling work effectively so no customer is left behind.
ONETAPI LEADERSHIP BEHAVIOURS:
We believe we’re at our best when we come together as a team, united in our obsession to put the customer at the heart of everything we do. This is what our ONETAPI Leadership Behaviours are all about.
When you join, you not only join a great business, but the Tapi family bought together by our shared principles that keep us focused on what really matters. Our ONETAPI Leadership Behaviours are:
- We treat every customer like they're our Nan!
- We sell inspiration
- Dream big think scientifically
- We live with a curious mind
- We Do Things The Tapi (Family) Way
- We're pioneers not settlers
- We have a bias for action
Like what you hear? Apply below - you wont regret it!
