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Job description

Job description

At Mountbatten, we believe that every life that is limited or coming to an end should be prepared for, celebrated and treated with the utmost dignity. To do this takes the energy, passion and dedication of a team of experts who make a difference every day, and the backing of a charity with 45 years of history and strong ambitions for the future. This is work with purpose, work with community at the heart and work where enjoyment and fulfilment go hand in hand with care and kindness

Line manager: Shop Manager – Lugley Street, Newport

Accountable to: Head of Retail Business Development

Hours: 37.5 hours per week, to be worked in accordance with agreed rota to include weekends, bank holidays and possible evenings as required

Salary: £21,372.00 per annum

About the Role:

You will be responsible for supporting the designated Shop Manager in the day-to-day management of all activities with the Lugley Street Shop.

Working alongside the Assistant Shop Managers at Kissy Puppy and under the guidance of the designated Shop Manager the post holder will ensure high customer service standards are upheld and will assist in the recruitment, training, and management of shop volunteers on a daily basis.

Your duties will range from receiving donations of goods from our customers, recruiting, managing and motivating volunteers, as well as making sure the shop is welcoming and inviting. In addition, you will be responsible for ensuring that donated goods are prepared and sorted ready for future sale. This role will involve a significant amount of manual handling, for which specific training will be provided to you.

You will be required to deputise for the designated Shop Manager at Lugley Street during periods of absences, holiday, and training.

About you:

You will be energetic and motivated with the ability to inspire others and ensure excellent retail standards and customer service is maintained throughout our outlets. You will also need to ensure that our retail operation delivers enhanced brand awareness and increased community engagement across the Isle of Wight.

Whether you have a commercial or charity retail background, if you are committed to our causes and have the enthusiasm, energy, and the drive to ensure our customers and donors receive the customer experience they deserve, we are interested in hearing from you.

As you may be required to work from any of our retail outlets, it is desirable that you have a full current driving licence and use of a vehicle for business purposes as public transport to some of shops is limited.

What we can offer you:

As well as the satisfaction of helping to improve lives and communities, you’ll also enjoy a wide range of benefits including:

· Development and Training opportunities

· Employee Assistance Programme

· Cycle to Work Scheme subject to eligibility

· Free Life Assurance Scheme

· Generous Annual Leave – Commencing at 27 days, plus bank holidays

· Recognition of previous Agenda for Change NHS Continuous Service for annual leave, maternity and sickness benefits

· Local Benefit Scheme including discounts with all ferry operators

· Occupational Sick Pay Scheme

· Pensions Schemes, including continuation of contributions to your NHS Pension scheme, subject to eligibility

· Occupational Health Services

· Free Annual Flu-Vaccinations

The post is subject to an Enhanced DBS check, the cost of which is covered by the Hospice.

At Mountbatten, we believe that every life that is limited or coming to an end should be prepared for, celebrated and treated with the utmost dignity. To do this takes the energy, passion and dedication of a team of experts who make a difference every day, and the backing of a charity with 45 years of history and strong ambitions for the future. This is work with purpose, work with community at the heart and work where enjoyment and fulfilment go hand in hand with care and kindness.

Our Values

We care about what we do. We appreciate that people are different and we are kind and compassionate to our patients and families, to our local community and to each other

We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do

We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources

We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others

Here at Mountbatten our patients are at the heart of everything we do, and we need talented and committed people like you to join our team to help us grow and develop our services . If you wish to take the next step in your career, this may be the ideal opportunity for you.

Job Types: Full-time, Permanent

Salary: £21,372.00 per year

Schedule:

• Day shift
• Every weekend
• Monday to Friday

Work Location: In person

Application deadline: 31/05/2023
Reference ID: VC224