Assistant Reservations Manager (1 year maternity cover) London, England
Job description
Assistant Reservations Manager (1 year maternity cover)
Reservations
The Langham, London; Europe’s first Grand Hotel and Forbes 5\* rated property, is currently recruiting for an Assistant Reservations Manager to join our talented Reservations team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.
In the role of an Assistant Reservations Manager, your key focus will be to:
- deputise for the Reservations Manager in all aspects of the role
- assist the Reservations Manager to develop and review standards and procedures for the department
- take calls and answer emails personally to help the team handle the workload
- solve guest issues, complaints or requests when brought to your attention
- assist with recruitment, training, coaching and mentoring of the Reservations colleagues
- liaise closely with all relevant departments and build strong working relationships across the business
Do you have? -
- previous experience of working within groups and/or individual reservations in a similar size property
- previous experience of supervising / managing / leading teams
- knowledge of Opera and Delphi systems
- ability to handle high volume of activities and work under pressure
- excellent customer service skills; ability to engage with the guest and also iron out any glitches or handle complaints as and when they may arise
Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:
- 4 weeks holidays plus 8 bank holidays (which attract time off in lieu when worked)
- meals on duty
- complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.
The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wig
Job Type: Full-time
Salary: £31,000.00-£37,000.00 per year
