Assistant Reception Manager - Slieve Donard Hotel Newcastle
Job description
Job Ref: SEG1674 Branch: Slieve Donard Resort Spa Location: Slieve Donard Resort Spa, Newcastle Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Shift pattern: various Hours per week: 40 Posted date: 13/10/2023 Closing date: 29/10/2023 Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Now part of the Marine and Lawn portfolio there has never been a more exciting time to join our Team. The Opportunity We are looking for an Assistant Front Office Manager to join the team at the Slieve Donard Resort and Spa. Reporting into the Front Office Manager you will be responsible for assisting with the management, leadership and seamless operation of the Front Office Reception. The successful candidate will be responsible for: Assisting with the management of the Reception Department for the greatest enjoyment of the guests and maximum profit contribution to the Resort. Effective leadership and training of reception team in the absence of the Front Office Manager, to ensure the efficient operation of reception and the delivery of excellent guest service. Promoting and contributing to a harmonious working environment where all team members are treated with respect and dignity. Ensuring quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement within the department. Ensuring company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems. Ensuring the Reception team receive the appropriate training, coaching and development to provide a first-class guest service. Ensuring SOPS are developed, maintained, and followed by the team. Maintaining effective communication and relationships with both internal and external stakeholders, to maintain an effective operation and ensure exceptional guest satisfaction. Ensuring the reception and concierge area, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping. Ensuring a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures. Seeking to continuously develop knowledge relating to competitor activity, to provide input into future plans and activities, and so maintain and enhance market position. Nights cover as and when required to cover holidays and absence. Duty manager responsibility. What we are looking for Previous relevant experience working in a similar role in a guest facing environment Minimum of 1 year working within the hospitality industry. Previous experience of leading a team at supervisor level or above. Excellent organisational and time management skills. Conflict management solution skills. Excellent communication and IT skills. Problem Solving Aptitude. Strong interpersonal skills. Ability to work under pressure within a team. High standards of attention to detail. The Perks Enrolment in pension from Day 1 for all eligible team members Meal on each shift in a dedicated team member area Access to everyday discounts from high street retailers Car Parking Discounted hotel room rates for you and your family across the portfolio (TCs apply) Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash Incentive schemes Employee Assistance Programme Team Celebration Awards Access to participating in healthcare plans and insurance plans – just in case Life Assurance Wagestream - Access your wage while you earn Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. Right to Work In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. About us Marine Lawn Hotels Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international guests alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit www.marineandlawn.com. Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event.
