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Assistant Manager

Tiptree Tea Room - Southwold, 70 High Street, Southwold, Essex IP18 6DN

Salary: £21,000pa + tips and a profit based bonus

Working hours: 5 days per week (a combination of weekdays and weekends). Working hours will vary depending on the time of year but will fall between the times of 8.00am - 5.30pm.

Wilkin & Sons / Tiptree is a quintessentially British business that grows, makes and sells remarkably good food. Our aim has always been to make the best products and to provide a service to match. This is just as true today as it was yesterday and this is certainly what we want to be true tomorrow.

Wilkin & Sons Ltd boast 10 Tea Rooms and a Jam Shop across Essex. We are now looking to recruit for our Southwold based Tea Room, for a full time Assistant Manager. We are seeking those that are able to cover a combination of both weekdays and weekends.

We are ideally seeking someone with previous waiting/hospitality experience in a senior role so they can hit the ground running.

We are looking for great people to join us, and to uphold our high standards of exceptional service to our dining customers so that they have a pleasant and comfortable experience. Our team members will be required to be role models for outstanding service and make each customer feel valued, whether they are visiting the tea room for the first or the twentieth time.

Responsibilities (but not limited to):

• Assisting with the day to day running of the tea room.
• Dealing with the customers in a polite and helpful manner with a fast, efficient, friendly and personalised service.
• Operating the till.
• Communicating concise orders to staff in the kitchen.
• Serving and food preparation including meals, cakes, and hot and cold drinks.
• Generally helping to keep the everyday operations running smoothly.
• Clearing tables, disposing of waste, operating the dishwasher, end of day cleaning.
• Follow all menu recipes and procedures, maintaining the highest quality and consistent product standards.
• Re-stocking retail areas.
• Staff are also expected to learn about our own branded products we stock so that they are able to answer customer queries.

Requirements:

• Strive to develop rapport with customers and team members.
• Be Pro-active in solving customer problems or complaints and strive to find ways to satisfy them.
• Natural strong communication skills.
• Problem solving skills and ability to think on your feet.
• Tearoom/shop dress code - you will be provided with a ‘Tiptree’ top which is to be worn with either a smart skirt or pair of trousers. For health and safety reasons shoes must be closed, long hair must be tied back and jewellery should be kept to a minimum.

What we can offer you:

• A friendly and supportive working environment
• Training and professional development
• Free onsite parking
• 25 days paid holiday, plus bank holidays
• 25% discount card for our shop/tea rooms
• Westfield Health healthcare cash plan
• Employee owned share incentive scheme
• Reduced Gym membership to Atlantis Gym, Tiptree
• Employee events and family days

If you feel you would complement our team and willing to support and uphold our values of excellent customer service we would love to hear from you.

Jobseeker: We value your application and though we strive to respond to everyone directly this may not be possible.

Job Types: Full-time, Permanent

Salary: £21,000.00 per year

Benefits:

• Discounted or free food

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Southwold: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality Supervisor: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 21/04/2023