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IMMEDIATE START OPPORTUNITY - FULL TIME POSITION

A fantastic opportunity to work within an up market, elegant and trendy dessert restaurant. We are currently accepting an Assistant Manager role for our store in Manchester.

The main focus of the role is to support the Store Manager in all aspects of store operations and to ensure the delivery of the Heavenly Desserts brand against our values and commercial targets.

Build a World Class Team

• Assist your Store Manager with the recruitment, training and coaching for new trainees within in your team.
• Help your manager to plan and complete training and development for the team.
• Conduct coaching conversations and performance reviews where requested by your manager to keep your team on track.
• Support your manager with motivating, coaching, engaging and managing the team to drive team member performance.
• Support your manager by ensuring you lead by your example and represent the brand values in how you work.
• Maintain accurate Team Files whenever you are responsible for the store.
• Execute rota to labour, shifts, breaks and holiday planning.
• Operate at all times with a fair, reasonable and consistent approach. Follow all company and legal procedures.
• Support your manager to deliver efficient and friendly service in store.
• Always engage customers and communicate clearly.
• Create the environment and atmosphere in your store,
• Welcome and thank customers as they arrive and leave our store.
• Deal effectively with customer complaints and queries in store taking responsibility to resolve these wherever possible.
• Look for opportunities to improve customer service and action these in store.
• Ensure that anyone starting shift is in our uniform standards.
• Support your manager to consistently deliver excellent standards and use all tools provided.
• All food products should be correctly labelled, in date and displayed to the planogram.
• Support your store manager to keep your store clean at all times through use of the Operations Log.
• Support your manager to ensure all members of your team follow Health and Safety, COSHH and Food Hygiene regulations at all times as detailed in the company Operations Log.
• Ensure that the team are aware of our emergency procedures and fire training/evacuation points.
• Ensure daily HACCP procedures are completed, checked and recorded.
• Deal with maintenance issues promptly when you are responsible for the store and report any critical, brand damaging, pest or Health & Safety issues immediately so the company can action them promptly.
• Inform your Area Manager immediately of an EHO visit and support them with any information they require.
• Use every opportunity to ensure a great customer experience.
• Coach and correct on shift where any standard is not being delivered to our brand expectations and fix the root cause of any problem.

Manage the Business Costs

• Support your manager to grow customer numbers and deliver the key financial targets to budget.
• Ensure that your store’s paperwork is to standard and completed accurately.
• Support your manager by minimising wastage without affecting availability.
• Ensure all stock is correctly controlled, stored and rotated.
• Use the store rotas to ensure “the right people in the right place at the right time”.
• Ensure correct cashing up procedures are followed at all times.
• Report immediately any security or cash issues to your manager and area manager.

If you think you have what it takes to be a part of a winning team with a prestigious brand in Manchester and would like to work with a fantastic team, get in touch today with your CV. We look forward to hearing from you!

Applicant must have management experience.

Job Types: Full-time, Permanent

Salary: £25,600.00 per year

Benefits:

• Discounted or free food
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus
• Tips

Ability to commute/relocate:

• Manchester, M14 5TB: reliably commute or plan to relocate before starting work (required)

Work Location: In person