Assistant Manager – Group Pensions Halifax, England
Lloyds Banking Group
Full Time
Halifax, England
33133 - 38980 GBP ANNUAL Today
Job description
End Date
Thursday 16 March 2023
Salary Range
£33,133 - £38,980Agile Working Options
Job Description Summary
A fulltime role based in Halifax, Edinburgh, Bristol or London.
Job Description
Member Services is part of the Group Pensions Team within the People & Places division of Lloyds Banking Group. We look after the pension arrangements of around 300,000 of our colleagues and former colleagues, working with a network of suppliers and advisers and reporting to an independent Trustee Board. There are several different pension schemes, with different heritages and benefit structures, and overall the portfolio is among the largest private pension arrangements in the UK both by assets under management and membership.
Our purpose is to support good member outcomes. Part of running the schemes effectively is supporting members with their bespoke pension related queries and working with suppliers to ensure they can provide a quality service to members, that will evolve through identification of continuous improvement.
About the role..
- Acting as a subject matter expert for discussions and questions.
- Your strong pensions knowledge will ensure a wide variety of questions and queries are resolved.
- Prioritising complex benefit queries and taking ownership of queries and complaints from the pensions administration teams and members themselves.
- Preparing reports for senior management regarding case processing.
- Establishing and maintaining strong relationships with other teams within the end to end process
- As your confidence grows you’ll spot and call out areas we can improve our member experiences.
About you..
You'll need to have experience in customer and/or client care and be able lead on a variety of enquiries from different sources. Previous experience of working in a pension’s role would also be an advantage.
- We'll support you to build on your technical knowledge and personal development during your time in this ole.
- You'll be connecting with multiple collaborators to ensure any member queries can be effectively managed.
- We’ll be looking to you for phenomenal communication skills, whilst managing expectations.
- Applying your good judgment when assessing queries and complaints.
What you’d get in return!
We’ll give you a broad remuneration package which includes:
- A discretionary performance share bonus
- A generous pension contribution
- 28 days holiday plus bank holidays
- A flexible cash pot (4% of base salary) you can adjust to suit your lifestyle
- Private health cover
- Wider corporate benefits and perks
As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...
If you have experience in customer and/or client care and want to build your technical knowledge and develop in your role get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
