Assistant Manager

Assistant Manager Smethwick, England

The Dog
Full Time Smethwick, England 32000 GBP ANNUAL Today
Job description

Position: Assistant/Deputy Manager

Function: Operations

Organisation Structure Reports to: General Manager

Objectives

  • To deputise for the General Manager in their absence, including covering days off and holidays.
  • Support your General Manager to deliver a profitable business whilst delivering the brand offer
  • To maintain a safe and legal business adhering to all Company and legal requirements
  • To have an impeccable guest focus
  • To create a fun, friendly family environment for your teams to work in

Responsibilities

PEOPLE

  • Provide direction and guidance when on shift to support team to deliver exceptional service and the brand offer
  • Coach the team
  • Support the team to complete their training and learning journeys
  • Take a proactive part in team meetings ensure all relevant information is cascaded

PROFITS

  • Ensure that food and drinks stock counts are completed at the required times. Effectively manage all waste to a minimal level to maintain profitability
  • Manage labour effectively to ensure team members are deployed at the correct times for trading levels
  • Manage all lines of the P&L account to maximise profit in the business
  • Act as a sales ambassador, upselling at every opportunity to maximise profits

GUESTS

  • Always deliver excellent guest service and coach the team to do the same
  • Deal with guest enquiries and resolve complaints quickly and professionally
  • Value guests by engaging with them and encouraging them to revisit
  • Ensure the guest profile is managed effectively to deliver the brand offer

PRACTICES

  • To ensure the business is operated in a safe and legal way at all times, complying to Licensing and Food Hygiene Laws.
  • All relevant due diligence and other Company compliance is completed at the required times
  • Manage property maintenance issues
  • Attend and take an active role in brand roadshows and other workshops

Qualifications

  • Personal Licence Holder

Behaviours

  • Share the Big Picture
  • Deliver Results
  • Innovate & change
  • Working Together
  • Grow your people

Pre-requisites

  • High level of digital skills, including use of social media and to be computer literate
  • Hands-on experience in customer facing roles
  • Excellent interpersonal skills
  • Good written and oral communication skills
  • The ability to work in a team
  • Good planning and organisational skills
  • The ability to work independently and make decisions confidently
  • Problem-solving ability, to resolve issues as they arise

Job Types: Full-time, Permanent

Salary: Up to £32,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme
  • Store discount

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Quarterly bonus
  • Tips

Ability to commute/relocate:

  • Smethwick: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: AM - 03/23

Assistant Manager
The Dog

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