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Job description

Position: Assistant/Deputy Manager

Function: Operations

Organisation Structure Reports to: General Manager

Objectives

• To deputise for the General Manager in their absence, including covering days off and holidays.
• Support your General Manager to deliver a profitable business whilst delivering the brand offer
• To maintain a safe and legal business adhering to all Company and legal requirements
• To have an impeccable guest focus
• To create a fun, friendly family environment for your teams to work in

Responsibilities

PEOPLE

• Provide direction and guidance when on shift to support team to deliver exceptional service and the brand offer
• Coach the team
• Support the team to complete their training and learning journeys
• Take a proactive part in team meetings ensure all relevant information is cascaded

PROFITS

• Ensure that food and drinks stock counts are completed at the required times. Effectively manage all waste to a minimal level to maintain profitability
• Manage labour effectively to ensure team members are deployed at the correct times for trading levels
• Manage all lines of the P&L account to maximise profit in the business
• Act as a sales ambassador, upselling at every opportunity to maximise profits

GUESTS

• Always deliver excellent guest service and coach the team to do the same
• Deal with guest enquiries and resolve complaints quickly and professionally
• Value guests by engaging with them and encouraging them to revisit
• Ensure the guest profile is managed effectively to deliver the brand offer

PRACTICES

• To ensure the business is operated in a safe and legal way at all times, complying to Licensing and Food Hygiene Laws.
• All relevant due diligence and other Company compliance is completed at the required times
• Manage property maintenance issues
• Attend and take an active role in brand roadshows and other workshops

Qualifications

• Personal Licence Holder

Behaviours

• Share the Big Picture
• Deliver Results
• Innovate & change
• Working Together
• Grow your people

Pre-requisites

• High level of digital skills, including use of social media and to be computer literate
• Hands-on experience in customer facing roles
• Excellent interpersonal skills
• Good written and oral communication skills
• The ability to work in a team
• Good planning and organisational skills
• The ability to work independently and make decisions confidently
• Problem-solving ability, to resolve issues as they arise

Job Types: Full-time, Permanent

Salary: Up to £32,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Quarterly bonus
• Tips

Ability to commute/relocate:

• Smethwick: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: AM - 03/23