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Job description

Think you could beat the warped wall? How about out smart the Chaser? Perhaps you even think you could survive the Jungle? Have we grabbed your attention?

Here at Leisure Rights TV we are passionate about bringing some of ITV’s most beloved high-engagement programmes to life within our venues across the UK. We believe that life is for living, and we owe it to ourselves to pack as much fun & excitement into it as possible. Our venues are one of a kind. We offer visitors the opportunity to immerse themselves into the world of fame on their favourite TV shows, such as Ninja Warrior UK, I’m a Celebrity get me out of here & the Chase to name a few. But for us, it doesn’t stop at our visitors, we want to create immersive opportunities for our people too. A reason to get out of bed in the morning & a place where you can bring your true self to, whilst growing & developing your skills and experience within a unique brand that no other can compete with.

Exceptional venues. Outstanding experiences. Delivered expertly… and that’s where you come in.

Choose your challenge – Assistant Elite Ninja

We are Ninjas. As an Assistant Manager first class service is your priority. How you do this? Easy. Your natural ability & enthusiasm when it comes to recruiting, training, coaching & developing others means you’ll have the best in class team of Ninja’s right by your side. Your closest Ninja’s will be the Assistant General Manager & General Manager, who put their trust in your capability to ensure the business runs like clockwork.

Your daily mission

• To make it your business to know, understand & action business goals; by shift, period, quarter etc

• Forecast shift deployment of Ninja’s is in line with labour budgets

• Create robust & thoughtful rota’s in line with our values of balance & flexibility & circulate weekly

• Cascade communication to all Ninja’s through shift briefings, team meetings, 121s etc

• Own team briefings to drive the team to deliver exceptional service & ensure brand standards are met

• Schedule, plan & deliver monthly team training sessions with your fellow Ninja’s

• Make it your mission to ensure that the venue financial targets and KPIs have been communicated to relevant team members, and that appropriate plans are in place to ensure targets are achieved

• Proactive in identifying, celebrating & rewarding success across the team & company

• Spot, nuture & grow talent internally, contributing to succession planning for the team within your venue

• You’ll know the Ninja house rules off by heart & ensure these are implemented at all times

• A master when it comes to health & safety, completing all due diligence checks, including opening & closing check lists through following all company policy & procedures

• Be the point of contact for escalation when things don’t go to plan through rectifying complaints on shift

• Work closely with the Assistant General Manager, General Manager & wider team to ensure standards are raised every day & that we exceed our guests expectations

• Consistently review ways in which the operations could improve & share these with the General Manager

• Keep an eye on latest trends regarding guest satisfaction

• Own your own learning, with a passion for self-development

• Be an ambassador of our values, bringing to life our culture through our Ninja’s each & every day

Your Ninja allies

• Work closely with other Ninja team members through being true to our values & supporting one another with whatever challenges throughout the shift

• Work closely with your fellow Elite Ninja’s (Assistant General Manager & General Managers) to ensure our missions are achieved.

Assistant Elite Ninja qualities

• You’re commercially curious and bring ideas to the table & eager to develop your overall awareness and understanding further

• You are described as fun and approachable by all Ninjas; you are their inspirational cheer Ninja

• You make it your business to know, understand and action business goals

• Make an effort to get to know your Ninja’s and work together. Be flexible and help others where needed

• Have an eye for details and take action when things aren’t right

• Manage your time effectively throughout your shift, ensuring all opening/closing duties are carried out

Ninjutsu (experience/skills/qualifications to non-Ninjas)

· A strong track record of success within a Supervisor/Assistant Manager role

· Previous experience of working within the leisure/hospitality sector

· Strong commercial & analytical knowledge & experience of budgetary controls & P&L management

· Understanding of sales revenue initiatives & the role you play in this

· Previous experience of owning local marketing initiatives

· Used to managing large teams within a fast paced, multi-faceted environment

· A natural flair for coaching, developing & mentoring your team

· A dab hand at all things tech, whether that’s systems, apps, Microsoft packages etc

· Epic communication skills with both guests, teams & senior management

· Confident in putting forward their opinions & ideas & comfortable in challenging back in the right way

· Excellent Food/Health & Safety knowledge

· Thrives in working within a fast paced environment, whilst managing their priorities in line with the business needs

· A hunger for self development & to achieve results

· Proactive rather than reactive outlook on addressing things that don’t look right

What we look for in our Ninjas – our values

· Energy – We understand the correlation between positive energy & results, so we look for people who want to push themselves & each other to achieve more. You’ll be the type of person that doesn’t like to sit still. Our customers come to us full of energy, and we thrive from it.

· Courage - We know that fortune favours the bold. We act decisively, with foresight & courage. You will be in your comfort zone when you are empowered to take positive steps forward without fear of failure, & you’ll be someone who never shy’s away from challenges. The idea of conforming to the status quo & doing the same thing every day is a red flag for you, you thrive in an environment where you can learn, grow & develop yourself, others & the way we do things.

· Flexibility – We deal with the unexpected and quickly adapt to new circumstances as they arise. We take pride in delivering results through challenges. You will be someone who is resilient & can adapt to change quickly & thrive in an every changing environment.

· Balance – we know that being successful means having success in many areas of life. We balance our livelihoods, development & wellbeing. Integrity is at the heart of all we do, we are honest, supportive & self-aware. We cultivate a culture that is inclusive of everyone and where anyone can succeed & grow. We know that no business can succeed on its own. We have a positive impact on our local communities & the world.

Job Type: Full-time

Salary: £22,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervising experience: 1 year (required)
• Restaurant management: 1 year (preferred)
• Bar management: 1 year (preferred)
• Hospitality: 1 year (required)
• Customer service: 1 year (required)
• Management: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: Assistant Manager