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Job description

The ideal assistant general manager in The Vines is somebody that fosters the same comfortable, homely environment in the pub every minute we are open. You will provide your supervisors and bar team with clear direction and support and provide all team members with the platform and tools to deliver the concept to the highest standards. Experience with large scale cellar management is essential, cask and real ales especially.

Job Description:

• An in-depth knowledge and understanding of the premises license, and the following of proper company procedures with regards to officials such as environmental health officers, licensing officers, trading standards, police.
• Constant management of the venue aesthetics: fireplaces, lighting levels, volume, TVs on correct channels, venue presentation.
• Cashing up and securing the building - sending detailed nightly breakdowns and end of week reports to the owner and operations team.
• Sustainable management and improvement of gross profit and margins; effective waste management and stock procedures.
• Deputising fully in the absence of the general manager, providing detailed handovers for your management team and running the venue to the highest standards.
• Guest management - both ensuring an excellent experience to those frequenting the venues, as well as dealing with problematic customers, guaranteeing staff aren’t over-serving and any issues are dealt with quickly and appropriately.
• Ensuring all products are consistently available, and the offering is fresh and properly maintained. Meticulous management of cask badges, ensuring all lines are operating, and the venue systems are adhered to.
• Proactive management with regards to disciplinary issues – diligent following of company procedures with regards to these processes, and effective judgement and consistent communication with the operations team with respect to this.
• Quick and effective resolutions for all venue issues; for example, maintenance concerns, draught issues, cellar concerns, missing stock/wrong orders, end of night report problems.
• Ensure all staff are properly trained in all aspects of their roles: alcohol awareness, safe food handling, COSHH.
• Adherence to rota budgets and detailed knowledge of your venue's sales, targets, forecasts, wage percentages, as well as the ability to adjust to business requirements with the management and operations team.
• Effective management of all paperwork: monthly reports, z-reports and PDQs, sign in sheets.
• Demonstrate a full understanding of the financial implications of decisions regarding all areas of venue management: the cost of wet orders, consumables, revenue and profit, gross profits, staff progression, new hires, training programs.
• Pre-emptive and proactive hiring and staff management both in terms of quantity and quality.
• Commitment and desire to push the business forward in all areas; increasing productivity, decreasing spends, maximising staff morale and efficiency, and product quality/offering.
• Appropriate enrolment of new staff members: job specs, risk assessments and health and safety procedures, and starter forms.
• Communication with senior management with regards to constantly changing product offerings and ensuring price points are correct.

Job Type: Full-time

Salary: £30,000 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Sick pay
• Store discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Work Location: One location

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: In person