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At a glance

• This role will be based at our Leeds site.

• The salary range for this role is set at £33,200 - £48,600, which covers roles nationally including London. For this vacancy, we are seeking candidates with salary expectations between £33,200 - £35,000.

• This position is a permanent contract.

About the role

As the Assistant General Manager (AGM), you will be responsible for supporting the General Manager (GM) and the team, for the overall performance and safety of the site. You will also deputise for the GM in day to day activities when the GM is away.

In your role, you will directly contribute to exceptional customer service, exceeding customer expectations and maintaining a market-leading resident experience through communication and events, representing the John Lewis Build To Rent brand. You will do this through building relationships with stakeholders including residents, Partners, the community and with all those who visit the site.

Key responsibilities of the role will include:

• Supporting the General Manager in building and maintaining the reputation and brand of the site in the local community, driving income, managing costs, whilst targeting the highest possible customer experience rating for the site and exceeding expectations.

• Coordinating and overseeing the planning and implementation of various community events and activities. Ensuring they are actively promoted and advertised to residents. Managing customer feedback to ensure maximum satisfaction, retention and occupancy at all times, always seeking ways to exceed service expectations.

• Role modelling the delivery of high quality inclusive customer experience and resident engagement by ensuring that resident issues and requests are addressed in line with service standards and agreed KPIs.

• Supporting the GM in ensuring that all Health and Safety guidelines, legal and statutory requirements are adhered to at all times in relation to the site.

• Turnaround of apartments with agreed KPIs and service standards in mind to ensure a high quality check out experience for existing residents and check in experience for new residents.

• Working with JLP stakeholders and specialists within the wider BTR team to shape and influence the resident experience on site and in other JLP properties.

To view the job outline:

External candidates - please view via the attachment

Internal candidates - please view the job outline in this folder here using your internal email address only

Essential skills you’ll need

• 
  Sufficient experience in a residential related asset or property management position is essential – PRS, BTR, PBSA etc

• Experience operating in a commercial environment

• Ability to use initiative, self motivate and work with minimal supervision

• Good knowledge and previous experience of residential property repair and refurbishment

• A natural leader who has experience in supporting and developing teams with or without direct management responsibilities, and who approaches team relationships in a coaching and developmental style

• A hands on attitude

Desirable

• ARLA qualified, or if not already qualified, commitment to becoming qualified within 6 months

Benefits of the Partnership and the role

• Excellent work life balance, including focus on well being and flexible working and our market leading equal parenthood leave Policy

️ - Full time working holiday entitlement of 22 days holiday, plus bank holidays

• Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay). After three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
• You’ll get Partnership discount in store and online once you complete Earning Membership. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
• Simple cycle to work support scheme
• We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

- To learn more about our Benefits, please visit - https://www.jlpjobs.com/about/benefits/

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.

Next Steps

• The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

• We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend that you apply early.

• Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview week commencing 25th September onwards.

• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

• Thanks for your patience in the meantime and for showing an interest in joining JLP.

For internal use only:

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