Assistant Front of House Manager Street, England
Job description
What you’ll be doing!
As Assistant Front of House Manager, you are ambitious, hardworking and professional; someone who loves nothing more than to provide excellent service and responding to guests needs. You are a support for the Front of House Manager with the day-to-day management of the Reception and Concierge team to success, whilst communicating effectively with other Heads of Department to ensure exceptional service to our guests, especially with the Reservations and Housekeeping teams.
You are motivating the team to hit targets, whilst leading by example by adhering to the brand standards and company values, adopting a hands-on approach helping the team, especially during busy periods.
Our Values
At Centre Island you’ll be joining a growing family of 9 hotels with over 500 employees. At Centre Island not only will you be working at one of our branded IHG hotels, you’ll be part of the Centre Island team who are all engaged, enthusiastic and have the Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
- Act with INTEGRITY and CARE
- Be ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be CREATIVE to continuously improve
What we offer you!
- 28 Days holiday increasing to 33 days after your 5th year of service
- Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes worldwide
- In house rewards and recognition programme
- Training and development and the opportunity to work with a fast paced, customer-focused company
- Long service awards
- Company health and wellbeing programme
Main Duties and Responsibilities:
- Support with the day-to-day management of the Front of House operations, including Reception and concierge.
- Assist in ensuring there is effective communication between the Front of House team, as well as with other hotel departments
- Establish a repour with both first time and regular guests
- Be an IHG Rewards Club and Loyalty Champion for the hotel, whilst providing support for other champions in the hotel
- Ensure that all brand service standards are met to consistently exceed key metric targets
- Support the department’s budget by reviewing staffing levels dependant on business demands
- Use people management skills within the Front of House team, including engagement, training and development, recruitment, team meetings and performance management.
- Actively follow up guest feedback and respond to social media reviews
- To manage the department’s training completion, including online and on the job training
- Perform all other duties as required, which will include completing duty manager responsibilities
Qualifications and Requirements
- Have proven, successful experience in a similar role in a hotel and comparable brand, ideally with experience in Opera, with a strong understanding of hotel functionality
- Will hold good time management and problem-solving skills, with the ability to work well under pressure in a calm and professional manner
- Have effective communication skills so all necessary information is communicated both internally and externally
- Have and demonstrate excellent attention to detail
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests!
Job Types: Full-time, Permanent
Salary: £24,960.00 per year
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Holliday Street, B1 1HH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
