Assistant Front of House Manager Heathrow
Job description
At the InterContinental London – The O2, we are passionate about exploration and discovery. Located on London’s vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. InterContinental London - The O2 features a 4,500 sqm purpose-built conference centre, including the UK’s largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, InterContinental London - The O2 will open a second ballroom in the first half of 2023, making it the largest hotel conference venue in London. Assistant Front of House Manager Competitive Salary plus Benefits We treat our people like family and our guest like royalty! We are looking for an Assistant Front of House Manager who will represent our brand by delivering and exceeding our guest expectations The Assistant Front of House Manager is an exciting and key role within the hotel operation. Joining an exceptional team, you will have overall responsibility for ensuring all guests and visitors have a truly personalized service experience from their arrival to their departure. What we are looking for: Previous experience as an Assistant Front of House Manager or Reception Manager in a hotel would be beneficial but not essential Your passion will be to wow our guest with amazing service and efficient check in and out. You will be obsessed about brand standards and genuinely care about guest experience and exceeding guest expectations. You will have the ability to remain calm during difficult situations or in a very busy environment A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera/MARSHA or OnQ). You are a great leader and strive to develop the reception team What do we offer: Our Assistant Front of House Manager receive some excellent Company benefits: A very competitive salary + Service Charge 28 days paid holiday with an extra 5 days, following 5 years’ service Discounted hotel room rates across our hotels, for you and friends and family Fantastic Training and Development opportunities Uniform and Complimentary Dry Cleaning Free Meals on shift Pension cover Unrivalled Career Progression prospects Apply now to be our new Assistant Front of House Manager! Arora Group is a successful UK-focused private group of companies, which leverages synergies across its specialist property, construction and hotel divisions to its strategic advantage. Arora Hotels
