Assistant Customer Strategy & Insight Manager London, England
Job description
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
We are currently seeking an experienced individual to join this team in the role of Assistant Customer Strategy & Insight Manager.
In this role, you will:
- Supporting with gathering insight to assist with customer change, propositional development, marketing / communications, and business understanding / thought leadership
- Analyse learnings from multiple research sources, translating them into insights and foresight, presenting and interpreting findings in a compelling way
- Scan intelligence sources for trends, potential signals, and emerging needs
- Proactively understand key stakeholder problem statements and support with solving challenges using insight and foresight
- Collaborate with stakeholders to find opportunities to growth customer advocacy or revenue
- Contribute productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
- Interrogate data and information
- Proven experience of working with research / insight – producing clear and relevant outputs and detailing the findings alongside actionable recommendations
- Proven experience of successful project management, utilising relevant tools and techniques to ensure consistent delivery
- Excellent internal and external stakeholder management
- Work with other members of the team to help shape research briefs where new primary research is required, ensuring that it is robust, cost effective, and complies with relevant legislation and industry best practice and applicable codes of conduct.
- Excellent written and spoken communication skills; with an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
- Ensure insights are distributed to stakeholders in an engaging and informative manner
The base location for this role is Birmingham 1 Centenary Square. However, we welcome applications from candidates in other UK locations and are open to flexible working arrangements - as this role is hybrid. Minimum two days a week on site.
You’ll achieve more when you join HSBC.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.
