Assistant Case Manager (Genealogist) Calne, England
Job description
This is a fantastic opportunity for a keen and skilled family historian to become a professional genealogist as an Assistant Case Manager. This unique role is an integral part of our business and we are keen to find a passionate, detail-oriented and above all experienced individual to join our team.
Our team is comprised of a dynamic group of world-leading genealogists, specialising in heir-tracing, professional family history research, locating missing relatives and private investigations. Founded in 2012, Family Wise has successfully re-connected countless families, adoptees and next-of-kin, whilst maintaining an empathetic and conscientious approach with all those involved.
This exciting opportunity for a new Assistant Case Manager will include the following duties:
- Conducting and managing a substantial caseload of research projects
- Ensuring that estates are correctly administered, liaising with a wide array of organisations
- Primary liaison with both clients and the Family Wise research team
- Supervising and training a team of staff, leading them through their various cases
- Undertaking genealogical research at a high level of accuracy and precision
- Dealing with a range of client enquiries and leads including preparing quotes and documentation
- Detailed record keeping, including updating the CRMs
- Production of regular management reports
Due to the nature of the role, a proven background tracing individuals as part of a family unit is essential, in addition to experience using modern online genealogical research and access to databases such as Ancestry and Findmypast. You will be expected to display a professional level of knowledge and skill working with genealogical information even if you are not already a professional genealogist.
Experience from a secretarial, training, counselling or account/project manager background would be beneficial, exposure to managing and training staff is also desirable. You will also be comfortable working in a customer-facing environment (in particular, over the phone and via email) as the role regularly involves dealing with clients in this way.
With a high level of numerical ability and IT proficiency (MS Office, Google Drive and social media), you will be process driven, work well under pressure and enjoy investigating often complex information. Excellent communication skills are also a pre-requisite, alongside the ability to prioritise a wide variety of tasks and conflicting, often urgent deadlines.
Salary: £18,000+ (Depending on experience)
This is an incredibly unique and varied role with great career prospects available for the right individual. Please apply today with a Cover Letter and CV!
Job Types: Full-time, Permanent
Salary: From £18,000.00 per year
Benefits:
- Casual dress
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Calne: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Which piece of your genealogical research are you most proud of and why?
Work Location: One location
