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Job Introduction

This is an exciting opportunity to join an established team at Cambridge Milton Road branch. This role will give the successful candidate great exposure to a wide range of customer relationships, across both the individual and corporate markets. We are looking for a candidate who is enthusiastic, proactive and has a passion for outstanding customer service, to play an active part in managing all aspects relating to the Account Manager Support role and supporting the ongoing development of the Branch.

The successful candidate will be employed on a local basis, with the primary place of work being Cambridge Milton Road. We will consider flexible working where appropriate within the requirements of the overall business.

Main Responsibility

• Preparation of facility letters and other account documentation
• Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison point with lawyers and valuers, ensuring all conditions precedent and conditions of sanction are satisfied prior to drawdown (acting as a line of defence)
• Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements
• Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
• Involvement and liaison with internal departments, especially CDD, AML remediation and Legal to ensure the branch Anti-Money Laundering and Know Your Customer records meet the highest regulatory standards
• Liaison with internal departments and external counterparties to ensure the highest levels of customer service and good administrative order are delivered
• Support of marketing initiatives, assisting the branch in building positive and long lasting relationships with local professionals, whilst undertaking daily responsibilities
• General office management and providing support to the Branch Manager regarding health and safety issues, compliance, general administration, self-assessment etc.
• Working alongside the rest of the branch team to achieve joint goals in the branch business plan, involving Account Manager colleagues when a customer need has been identified

Development Potential:

There will be ample scope for the successful applicant to develop their banking knowledge within both the Individual and Corporate markets, as well as their general Bank knowledge within the local branch environment. The branch has a diverse customer base and the successful candidate will engage with customers and professionals at all levels. We are committed to personal development, with this role providing the opportunity to develop soft skills and technical acumen with vast opportunities for growth and long-term career development. Appropriate training and support will be provided.

The Ideal Candidate

The successful applicant will have the ability to build strong professional relationships at all levels and represent Handelsbanken effectively. There will be significant contact with customers and external professionals and effective interpersonal and communication skills (both written and verbal) are therefore essential.

The applicant must be a strong team player, flexible, proactive and conscientious and bring a positive attitude. The successful candidate will work with integrity and discretion and be able to work effectively under pressure. The successful candidate will have full appreciation of the need to provide and be able to deliver an exceptional level of service to existing and potential customers. They will have strong attention to detail and an organised approach to work, and will be able to demonstrate their ability to work with high levels of accuracy.

Previous experience in dealing with lending documentation/security and AML/KYC procedures for both personal and business customers/transactions would be advantageous. In order to successfully undertake this role, a high level of computer literacy (Microsoft Word and Excel) is essential. Training will be provided on additional internal IT systems.

Account Manager Support role competencies:

1. Actively Builds Relationships

2. Embraces Change and Technology

3. Acts According to Handelsbanken Culture

4. Creates Business Value

5. Role Specific Regulations

6. Risk Management, Governance and Controls

We also would welcome applications from less experienced individuals with a strong desire to learn who wish to develop a career in banking.

You must comply with 5 Conduct rules i.e.

• act with integrity
• act with due skill, care and diligence
• be open and co-operative with the FCA, PRA and other regulators
• pay due regard to the interests of customers and treat them fairly
• observe proper standards of market conduct.

Package Description

Competitive + Benefits

About the Company

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.