Find More Than 10K+
United Kingdom Jobs

Closing date: 11th June 2023

Interview Date: 15th June 2023

We have an exciting opportunity for a Sales & Letting Aftercare Assistant to join WCHG. You’ll develop and deliver an aftercare service to all Garden City Homes customers. This will include aftercare for the repairs and staircasing of the New Shared Ownership model.

We’re looking for someone who can provide excellent customer service throughout the sales and lettings aftercare process.

Main responsibilities include:

• To effectively deal with all customer enquiries either over the phone, face to face or via email/social media and to offer advice.

• To provide an aftercare pack to customers on completion of a purchase or a tenancy sign up.

• To support with completion and tenancy sign up’s and carry out post move in visits where requested.

• To be the first point of contact for all staircasing enquiries and managing the process between customers and conveyancers including conversion from Leasehold to Freehold.

• To support in the development of a resales process which provides a marketing and advertising service to all customers and acting like an Estate Agency.

• To ensure all processes and procedures comply with and are updated as per the Capital Funding Guide.

• To carry out regular satisfaction surveys with customers and engage with them to gain feedback on improving services

What we’re looking for:

• Knowledge of property – shared ownership or newbuild or lets

• Great customer service abilities and good understanding of customer care

• Experience in a customer focussed role

• Competent IT user

This is a fantastic opportunity to join our journey in making a real impact to Wythenshawe’s customers and communities… but more than that, with every job role comes a competitive salary, great pension scheme, holidays that increase with each year of service (plus the option to buy additional leave), flexible working, health and wellbeing support, mental health support and training and development with professional membership fees relating to job role paid for.

Other benefits included:

• Life assurance

• Healthy living benefit of £15 per month for example towards gym fees or Leisure Learning

• Car leasing scheme following successful probation period

• Cycle to work scheme as above

• Employee assistance programme and separate medical plan and other benefits discounts off retail and cinema tickets

• Eye care vouchers

We are one of the largest registered housing providers in Greater Manchester – uniquely positioned within Wythenshawe’s ‘Garden City’. WCHG is an inclusive employer where differences are recognised as strengths in delivering our purpose. Investment is key to enabling staff teams to feel empowered and trusted to deliver their best work.