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Location : Morden

The closing date for applications is Monday 12th June 2023 @ 23:59 hours

As the Asset Operations Officer, you’ll be responsible for maintaining good working relationships with the supply chain to deliver operational activities taking place in an allocated region on a day to day basis. Ensuring that the network assets are safe, fit for purpose, maintained to a consistent standard and provide a comprehensive and customer focused service.

Surface Transport operates 24 hours per day, 7 days per week, so you need to be prepared to work outside of core office hours on an exceptional basis by mutual agreement. In these instances Time Off In Lieu (TOIL) will be applicable.

Key Accountabilities

• Responsible for the day to day delivery of regional operations with in house teams, suppliers and contractors to provide a cost effective responsive and resilient service.
• Responsible for the protection and improvement of operational performance within the region in order to achieve specific scorecard objectives.
• Responsible for asserting and discharging Asset Management Directorate's statutory obligations as the Highway and Traffic Signals Authority and other relevant legal duties including health and safety legislation.
• Responsible for maintaining day to day working relationships with stakeholders (including Boroughs), making TfL easy to do business with.
• Provide operational input into schemes and project lifecycle to ensure good quality and efficient outputs.
• Support the management of minor works and events by carrying out site checks on quality and quantity of works carried out for payment purposes.
• Actively participate in open communication and knowledge sharing to build asset capability across the team.
• Acquire a working knowledge of the regional network; taking a proactive attitude to managing risks, identify commercial opportunities and be able to respond appropriately, whilst seeking to enhance the customer experience.
• Assist with the response to incidents and emergencies on the network to ensure safety, minimise disruption to customers and protect the assets.
• Liaise with internal and external stakeholders, to provide a point of contact and attend on site as necessary.
• The post holder may be required to be on call as part of a duty roster

Skills

• Stakeholder Engagement (Essential)
• Business document production (includes Word processing, Spreadsheets and presentations) (Essential )
• Health and Safety Management (Essential)
• Contract Performance Management (Desirable)
• Managing Resources (Desirable)
• Information Management and Reporting (including Data ) (Desirable)
• Incident Reporting and Investigation (Essential)
• Understanding Customer Needs (Essential) - Customer Engagement (Essential)
• Maintenance and Operations investment decision making (Operational Management) - (Desirable)

Knowledge

• Educated to GCSE standard or equivalent and / or qualification in a highways/asset management related subject. (Desirable)
• An awareness of statutory obligations and legal frameworks (including Health and Safety legislation). (Essential)
• An awareness of Principles and Practices of Asset management. (Essential)
• Knowledge of the London Wide Surface Transport Network. (Desirable)
• Good working knowledge of one or more of Surface Transport assets and systems. (Essential)
• Appreciation of the political landscape in London, including Boroughs and key influencers. (Desirable)

Experience

• Experience of maintaining relationships and liaison with team members, customers and key stakeholders both internal and external. (Essential)
• Experience of working remotely and/or with prearranged targets or goals.Understanding and experience of management and operation of a road network to meet highway and transport policy. (Essential)
• Experience of multiple IT systems, for example NAMS, SFM, or Workflow. (Essential)
• Experience of delivering a high standard 24-7 operational asset management service. (Desirable)
• Experience of reacting and responding to events appropriately - working calmly under pressure. (Essential)

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please apply using your CV and a two page covering letter. Word format (.docx) and do not include any photographs or images

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel