asset manager London, England
Job description
Job Title: Business Analyst (Asset Management - Distribution)
Contract Type: Permanent
Location: London
Working style: Hybrid 50% office/home based
Closing date: 21st June 2023
We are currently looking for a Business Analyst to join the RLAM Change team on a permanent basis in London. The role is for an experienced Business Analyst to be part of a multiyear Distribution Transformation programme. This will include a multitude of tactical and strategic projects. It is expected the first project will be the Client Experience (CX) strategy. The Business Analyst will need to be able to assess and define the CX strategy, solution design, and business process and operating model(s).
This is an exciting opportunity to initially join a distribution transformation programme and move our distribution area forward strategically and operationally. Following this, you will also have the opportunity to work across further projects mainly supporting Distribution business requirements and developments.
About the role
The aim of the Client Experience strategy project is to understand how far away we are from delivering a consistent good quality client experience and flag where we need to focus our priorities. Specifically:
Analysis of client journeys, touchpoints, processes, and associated collateral
Process remediation opportunities identified and executed where it is realistic
Definition of our target Client Experience strategy and change priorities
About you
Proven experience as a Business Analyst, successfully delivering independently, and in a change project team environment
Knowledge and experience in Asset Management Distribution (i.e. sales, marketing, products, client, reporting and operations)
Ability to work across business strategy, process change and technology transformation projects
Strong knowledge of business analysis principles and practices, especially business process modelling
Ability to define a CX strategy based on inputs from stakeholders along with fundamental process analysis
Ability to solution design; including scope, shape and determine the most applicable approach to the solution and implementation
Exceptional communication skills to work effectively with business stakeholders and project team members, at all levels of seniority
Desirable:
Experience defining a CX strategy, CX process mapping (personas, user journeys) along with client portals is desirable
Understanding of the following systems and process; Client Onboarding, Content Management, Customer Relationship Management, Client Reporting, Client and Product Master, and Data Management is desirable
About Royal London Asset Management
Royal London Asset Management (RLAM) , part of the Royal London Group, is one of the UK's leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term, client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients’ capital, exercising their rights and influencing positive change.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
About Royal London
CEO: Barry O’Dwyer
Revenue: $2 to $5 billion (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.royallondon.com
Year Founded: 1861
