Area Manager - Operations Exeter, England
Job description
Area Manager - Commercial Contract Cleaning Sector
Company/Dept: Green Machine SW Ltd – Operations Team
Reporting to: Operations Director
Job Type: Full time
Salary: £30,000 per annum
Location: 60 mile radius of Exeter
Benefits: Company vehicle – 28 days holiday – Mobile Phone – Laptop – Excellent Career progression prospects – Flexible working hours – Family-owned staff focused company
Due to our continued success, we have an exciting new area manager opportunity within our operations team.
As well as working with a friendly, dynamic and supportive fun team, you will enjoy seeing your passion and commitment making a real difference, developing and growing our family-owned business still further. You will be joining one of the most successful and progressive businesses in the Southwest who have a focus on the personal development of their amazing staff
Main Responsibilities:
· Retain customers by ensuring a high level of customer satisfaction with reliable service delivery through a motivated, trained workforce.
· Building relationships and delight customers with every interaction with customers through regular communication and attending onsite meetings
· To act as Line Manager to and regularly visit all site employees, incorporating recruitment, training, personal development, and applying HR / disciplinary process.
· Ensure operational cover by planning and organising staffing requirements, including arranging cover for sickness and holidays and arbitrate the time and attendance system.
· Conducting random and pre-planned audits
· Ensure that site documentation and risk assessments are maintained and correct.
· Ensuring Health & Safety procedures and legislation is adhered to
· Identifying opportunities for continuous improvement cost savings and account growth.
· Refer potential opportunities to the sales department and assist marketing and sales by providing appropriate guidance and support.
· Log, respond to and solve problems that customers are experiencing as quickly and as efficiently as possible. Escalate issues when necessary to prevent losing a customer.
· Attract and retain customers by answering questions and providing suggestions that lead to their short- and long-term success. Solve for the customer's problem, not for your convenience.
Skills & Experience:
· Candidates need to be skilled in at working in a fast-moving environment within the commercial cleaning service sector
· Customer service and relationship building skills
· Excellent communication skills (in-person, phone and email)
· Good knowledge of Microsoft word and Excel
· Positive attitude to challenges with the ability to remain calm under pressure in a highly pressurised environment.
· Interpersonal and people management skills with the ability to support, motivate, develop, and lead a team through regular coaching, one-to-ones, and celebrating your team’s successes.
· Full and clean UK driving licence and be able to travel to sites
· Must live within commuting distance of the location as detailed
· You must be flexible to work as this is not a 9 to 5 position.
· Be of a smart and professional appearance
Why us:
Green Machine SW Ltd is the place for your career. Our growth offers you the opportunity to expand and develop your career in a direction that interests you. We offer a supportive and flexible working environment, taking your career seriously to enable you to be the best you can be.
What next:
For further information please contact Michelle on 07548 183362 or send your cv to [email protected]
Job Type: Full-time
Salary: £30,000.00 per year
Benefits:
- Company car
- Mobile Phone
- Laptop
- Ipad
Job Types: Full-time, Permanent
Salary: £30,000.00 per year
Benefits:
- Company car
- Company pension
Schedule:
- Monday to Friday
Experience:
- Managing: 1 year (required)
- Commercial cleaning: 1 year (required)
- Microsoft Excel: 1 year (preferred)
- Microsoft Word: 1 year (preferred)
- Microsoft Outlook: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
Reference ID: AM - EXET
