Area Manager London, England
Job description
Cinch Self-Storage Area Manager
We are Cinch Self-Storage. From our humble beginnings, with a single store in Bicester in February 2018, we have grown to over 15 self-storage sites across the UK and are expanding steadily. We pride ourselves on unmatched customer service, coupled with a tremendous team spirit, truly putting our customers and teams at the forefront of everything we do.
To deliver this unbeatable service to our customers, we are simply looking to hire the best, exceptionally committed and brightest talent. Currently, we're seeking an Area Manager to join our team and manage operations across several of our stores. You will be an essential part of shaping the operational direction and culture of our UK business.
Our Values:
- Put the customer first, always.
- Go the extra mile for our customers.
- Provide honest & impartial advice.
- Engage & contribute to our local communities.
- Remain positive & fun.
Area Manager Role:
Our core values focus on the customer and team, we believe this is how it should be. An Area Manager should model each of our core values, while leading an exceptional team of Store Managers. A major part of the role is focused on core KPI’s and operations , achieved through building the best team and coaching everybody to do better. Finally, an Area Manager should have the ability to read, and make decisions or recommendations based on, P&L and other internal reports.
Some of the stores that will form part of this area are located in Cambridgeshire, Hertfordshire and Greater London.
Let’s talk about the role!
- Putting the customer first in everything that you do. This is a customer driven business, and the customer journey is extremely important to us. From leading and coaching your team through how to handle a customer enquiry or complaint, to ensuring that your stores are impeccably clean and presentable, the customer should always be at the forefront.
- Integrity at every turn. From customers information to team member performance, integrity across the business is a must. We are a trusted and loved brand across the industry, with huge future growth plans. We pride ourselves on always being transparent with our customers and teams.
- Build strong relationships with your team. The Area Manager role hinges on building a genuine relationship with your team. We are looking for a ‘people driven’ leader, who cares about their team's success every step of the way.
- Drive revenue through operational efficiency and motivating team members. Motivation will be a key factor in how you lead the Store Managers who are the cornerstone of the business. How you lead will be directly reflected in your operational results.
- Ability to hit deadlines. This can sometimes be a fast-paced environment. We are seeking an Area Manager who is organised, focused and able to hit deadlines. We never stop moving forward and we are looking for somebody to take on the journey with us.
- Be skilled and learner focused. Being an Area Manager requires a core set of skills.
Whether or not you come from a self-storage background, we are looking for somebody who possesses a wide range of IT skills from Excel and PowerPoint, while having the ability to learn our internal range of software and systems. We encourage our teams to never stop learning.
Let’s talk about you!
We are looking for candidate with previous Area Manager experience. The right candidate has previous experience with KPI and target setting and is comfortable delivering direct written and oral feedback, but not be afraid to get their hands dirty whenever necessary. This will be a very hands-on role, with frequent customer interactions. We are looking for a true leader who can inspire their team, while driving the company culture and ethos in everything they do. You will have had plenty of experience leading and coaching a team to deliver improved performance and increased sales. Excellent verbal and written communications skills is a must.
Other requirements and qualifications include:
- 3+ years of Area Manager/ multi-site operations experience.
- Exceptional communication and time management skills.
- Working knowledge of/familiar with IT systems, including Microsoft Office 365 and an openness to learn our other systems and software's.
- Experience with KPI setting, related to revenue, growth and performance across multiple sites.
- Independent-minded, with the ability to work hard and achieve results with minimal supervision.
- Willing to travel to designated stores across the region frequently.
- Supporting the delivery of the company’s vision and operations plan.
- Experience with recruitment, onboarding, coaching, developing and leading a strong team. Succession planning, while driving retention will be a key part of this role.
- Self-storage Area Manager experience is a plus, but not a requirement.
- As this role will require travel, a license and vehicle are a must.
What we offer! OTE - £55-60,000
- A competitive salary & benefits package.
- A quarterly bonus scheme based on KPI achievements.
- As you will be traveling to stores within your Area, along with occasional meetings, we number offer a monthly vehicle contribution, in addition to your base salary, along with a mileage reimbursement programme.
- A transparent company culture with flat hierarchies and long-term support to help you go further with us.
- An awesome team spirit and an exciting workplace with a dynamic and friendly environment.
- A generous discount on storage and all merchandise.
- A special birthday surprise on your birthday.
- Social events throughout the year.
- Free on-site parking.
- A great opportunity to build something you are proud of. We are growing steadily, which means that the opportunities at Cinch Self-Storage are abundant.
This job description is not exhaustive. We would expect individuals to be flexible and to adapt.
Cinch Self-Storage is an equal opportunity employer, which means we do not discriminate on the
basis of age, disability, gender reassignment, marital status, pregnancy, race, religion or belief, sex
or sexual orientation. We celebrate diversity and are committed to creating an inclusive
environment for all team members.
Job Types: Permanent, Full-time
Salary: £45,000.00-£55,000.00 per year
Benefits:
- Additional leave
- Company car
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Quarterly bonus
Experience:
- Managing: 3 years (required)
Language:
- English (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
- 50% (required)
Work Location: In person
Reference ID: Area Manager (Greater London + Regions)
