Apprentice Retail Assistant - Wickes - Coventry Coventry, England
Qube Talent
Full Time
Coventry, England
4.51 GBP HOURLY Today
Job description
Brief overview of the role:
We are on a mission to help the nation feel house proud, by providing a brilliant customer experience through our digitally led service model. This could be through anything from helping to choose a single paintbrush up to a full Kitchen or Bathroom.
Working week:
Decided by Manager
Positions available:
2
Vacancy description:
Within this role you will learn how to operate the checkouts, merchandise the store, process our industry leading click & collect service and we’ll also provide you with the opportunity to work on your sales and customer service skills by talking to our valued customers .
No one day is the same as the next in store life, but here are a few pointers on what to expect:
Within this role you will learn how to operate the checkouts, merchandise the store, process our industry leading click & collect service and we’ll also provide you with the opportunity to work on your sales and customer service skills by talking to our valued customers .
No one day is the same as the next in store life, but here are a few pointers on what to expect:
- Our success is built on delivering a digitally led service to our customers, so the key thing is to be Approachable, Curious & Resourceful at all times. This means putting the customer at the heart of everything we do.
- We’ll train you on our systems so that you’re able to assist our customers in identifying products, providing product information and offering advice on the products that best meet their requirements.
- We’ll show you how to operate our checkouts and be able to process transactions for credit/debit card and cash payments for product purchase. You will handle refunds or exchanges for product returns and correctly process any discounts in line with company process and procedures.
- Safety is at the forefront of everything we do, so safety training will also form a key part of your time with us. Whilst you’re working in the store, your aim will be to ensure that our standards never slip by helping to maintain a tidy and safe working environment.
Requirements and prospects
Qualifications Required:
GCSE Grade C or above in Maths and English (or equivalent qualification)
Desired skills:
- Knows what great customer service looks like – and how to provide it
- Is Approachable, Curious & Resourceful-
- Friendly and easy to talk to
- Eager to know or learn something
- Good at finding new ways of dealing with problems
- Is able to build relationships with people at all levels
- Wants to learn, develop and expand their knowledge
- Is motivated and keen to make their mark in a supportive and diverse environment
Training to be provided:
Customer Service Specialist qualification including Functional Skills in Maths and English if required
Qube Talent
www.qube-talent.co.uk
Abingdon, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
