Apprentice Retail Assistant - Wickes - Coventry Coventry, England

Qube Talent

Full Time Coventry, England 4.51 GBP HOURLY Today

Job description

Brief overview of the role:
We are on a mission to help the nation feel house proud, by providing a brilliant customer experience through our digitally led service model. This could be through anything from helping to choose a single paintbrush up to a full Kitchen or Bathroom.

Working week:
Decided by Manager

Positions available:
2

Vacancy description:
Within this role you will learn how to operate the checkouts, merchandise the store, process our industry leading click & collect service and we’ll also provide you with the opportunity to work on your sales and customer service skills by talking to our valued customers .

No one day is the same as the next in store life, but here are a few pointers on what to expect:

Our success is built on delivering a digitally led service to our customers, so the key thing is to be Approachable, Curious & Resourceful at all times. This means putting the customer at the heart of everything we do.
We’ll train you on our systems so that you’re able to assist our customers in identifying products, providing product information and offering advice on the products that best meet their requirements.
We’ll show you how to operate our checkouts and be able to process transactions for credit/debit card and cash payments for product purchase. You will handle refunds or exchanges for product returns and correctly process any discounts in line with company process and procedures.
Safety is at the forefront of everything we do, so safety training will also form a key part of your time with us. Whilst you’re working in the store, your aim will be to ensure that our standards never slip by helping to maintain a tidy and safe working environment.

Requirements and prospects

Qualifications Required:
GCSE Grade C or above in Maths and English (or equivalent qualification)

Desired skills:

Knows what great customer service looks like – and how to provide it
Is Approachable, Curious & Resourceful-
Friendly and easy to talk to
Eager to know or learn something
Good at finding new ways of dealing with problems
Is able to build relationships with people at all levels
Wants to learn, develop and expand their knowledge
Is motivated and keen to make their mark in a supportive and diverse environment

Training to be provided:
Customer Service Specialist qualification including Functional Skills in Maths and English if required

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