Apprentice IT Operations Analyst London, England
Metro Bank PLC
Full Time
London, England
27000 - 45000 GBP ANNUAL Today
Job description
Team
Location Holborn Office
County Central London
Ref # 19225
Closing Date 08-Jun-2023
We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.
This position is part of Metro Banks Tech Academy! You will complete a Level 4 Apprenticeship as a Network Engineer. This role is designed to build the technical knowledge and skills to build a successful career in Technology!
So what would you be doing?
*full training & support provided*
Provide technical service to all colleagues at Metro Bank and 3rd party colleagues working onshore and offshore.- Works closely with other IT functions to help facilitate the resolution of technical and service incidents
- Support the triage of IT tickets and requests
- Support the team with scheduled work relating to maintenance and patching of IT systems
- Provide support to incident management
- Monitoring of IT systems
- Support in maintaining the online knowledge portal
Any other duties as required that reasonably fall within the role.
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
You need to be this kind of person:
Eager to learn- Work as part of a team
- Communicate both verbally and in writing
- Consolidate information in a logical way
- Demonstrate a passion for Service Delivery
- Role is hybrid with a mix of at home and office, needs to be commutable to head office in London
Apprenticeship Eligibility:
Maths & English GCSE at a C or equivalent- Level 3/A Level (or equivalent) in IT or similar
- No higher qualification in IT than Level 3
- 3 years residency in the UK
- Age 18+
Our promise to you…
We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
- We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Important Footnote
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
