Apprentice GP Receptionist Ashford, Kent, South East England, England
Job description
Employer Description
Kingsnorth Medical Practice (KMP) is a GP Surgery rated as outstanding by the Care Quality Commission. KMP deliver a wide range of general medical services to the population of Kingsnorth in Ashford, as well as additional services such as a Paediatric ENT clinic, Gynaecology Clinic, Ultrasound, Vasectomy Clinic, Physiotherapy, Musculo-skeletal Clinic and Cardiology Clinic.
Travel Information:
Practice Post Code: TN23 3ED
There is a bus stop directly outside Kingsnorth Medical Practice (Route 2A)
Nearest Train Station – Ashford International
Description of Vacancy
Are you looking to start your career as a Care Navigator? This is a fantastic opportunity with a GP Practice (rated outstanding by CQC) in Ashford, Kent. As well as getting experience working with patients and medical professionals, you will also gain an Apprenticeship Level 2 in Customer Service. To be considered for this fantastic opportunity you will need either a level 2 in Maths or English, if this applies to you, simply register your interest and we will be in contact to progress you to the next stage.
- Responsible for carrying out a wide range of duties
- Be a front-line advocate for the Kingsnorth Medical Practice
- Assist patients to make the best use of the services provided within the Practice
- Work in partnership with the whole Primary Health Care Team (PHCT) ensuring excellent communication
- Answering the telephone
- Filing
- Making patient appointments
- Registration of new patients
- Processing of incoming mail both paper and electronic
- Greeting patients at the reception desk
- Scanning
- Use of Email
- Chaperoning
Wage
£281.25 per week / £7.50 per hour
Hours
Monday to Friday
Monday – 12 pm – 8 pm
Tuesday – 8 am – 4 pm
Wednesday – 8 am – 4 pm
Thursday – 10 am – 6 pm
Friday – Study Day (8 hours)
30 minute unpaid lunchbreak on all days
Occasional Saturday working
20% paid time during working hours is given to complete training, referred to as "Off the Job Training"
Skills Required
- Excellent communication and interpersonal skills
- Excellent written and verbal communication
- Problem solving skills
- Microsoft Office skills
- Excellent oral and written communication skills
- Ability to work under pressure
- Knowledge of Microsoft Office
Personal Qualities
- Neat and tidy appearance
- Sense of humour
- Ability to adapt to change
- Flexible
- Passion for learning new skills
- Excellent attention to detail
- Punctual
- Good work ethic
Qualifications Required
GCSE Level 9-4 (or Grade A-C) in English and Maths, or equivalent qualifications in these subjects.
Training Provided
On the job training with the employer whilst working towards the Apprenticeship Standard - Customer Services Practitioner Level 2 Standard will establish an Apprentice's skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities. Regular work-based assessments/observations carries out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
Additional Detail
As of 1st April 2022, the NMW for Apprentices is £4.81 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.
The wage for Apprentices applies to both time spent on the job plus time spent in training.
Important Information
The employer has asked that you do not contact them directly. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are leading training organisation with over 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.
Job Types: Full-time, Apprenticeship
Salary: £281.25 per week
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: KT&A2940
