Apprentice Administrative Assistant Birmingham, England

Sandwell and West Birmingham NHS Trust

Full Time Birmingham, England 5.28 - 10.42 GBP HOURLY Today

Job description

We have an exciting opportunity within the Gynaecology and Gynae-oncology service at Sandwell & West Birmingham NHS Trust for the position of Apprentice Admin Assistant, undertaking the Business Administrator Level 3 programme.

During the apprenticeship programme, you will work towards achieving the competencies of the personal specification. Do not apply for this position if you hold the above award or equivalent qualification. Part of the programme will include developing your Functional Skills Math and English and you will need to provide your current certificates at interview. On successful completion of the apprenticeship programme, this role will be paid Agenda for Change Band 2.

The successful applicant will be required to provide day to day clerical and administrative cover across the various sites, including the new Midland Metropolitan University Hospital, which is set to open in 2024. The new hospital site will welcome acute patients from across the region. Candidates must demonstrate excellent customer service together with good organisational skills. You should also be reliable and punctual.

The successful post holder will work within a well-established team, located primarily at City hospital, however there may be the requirement to travel across site on occasion.

To receive and upload patient case notes as required
To retrieve, amend, input and interpret data in electronic and manual format.
To type ad hoc correspondence as required.
To photocopy, and collate departmental correspondence as and when required.
To efficiently receive and handle telephone calls in a polite manner.
To efficiently call patients to confirm their attendance for urgent clinic appointments. To assist the medical secretaries with contacting patients at short notice eg clinic cancellations.
To answer telephone enquiries and relay accurate messages back to relevant staff members as appropriate
To be fully conversant with all relevant electronic functionality
To open, date stamp and distribute/scan departmental post.
To view and update clinical systems as appropriate and within remit of role.
To review patient pathways and support the medical secretaries with the validation process.
To liaise with GP surgeries and external agencies.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:
1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve live

Please see attached Job Description and Person Specification for the main duties and responsibilities.

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