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Job description

ACCELERATE YOUR CAREER

WAE Technologies Limited exists to accelerate the advantage and impact of our clients. We do it through innovative engineering and technology that solves complex problems and brings a step-change in weight, speed, and efficiency. Join us to help fulfil our mission to accelerate an efficient, electric, and sustainable future.

An opportunity has arisen for IT Engineering Applications Support to join our IT team in a rapidly expanding and exciting work environment. Purpose of this role is support and maintain a multitude of applications and software deployed across WAE’s estate in accordance with the management framework owned by the Application Manager.

Job role:

• Day-to-day user support for a multitude of applications from different vendors used by the business, many with engineering specific functions. Vendors include (but are not limited to) MathWorks, McLaren Applied Technologies Suite, Vector software, IC Blue, Atlassian, ETAS, IPG Automotive, Nomuda and many others.
• Take ownership of application related support incidents and resolve them in a timely fashion to ensure the maximum levels of productivity and efficiency are attained.
• Escalate to and work with application vendors and support providers to resolve issues where the IT service are unable to do this internally.
• Support application configurations
• Maintain applications through regular system management and upgrades (as required).
• Ensure licenses are kept up to date and consumption is monitored.
• Deploy new versions of software to end users in conjunction with Operations and Service Delivery teams.
• Work to find application rationalisations & savings where applicable
• Provide user training and materials where applicable.
• Proactively identify upcoming issues related to applications and work with Operations, Infrastructure and Service Delivery teams to resolve them.
• Have an awareness of cyber security best practice and ensure applications are maintained with this in mind at all times.
• Manage and maintain application interfaces, exports and imports, and ensure their smooth running where required.
• Analyse data from systems and produce technical and business reports for consumption by the IT management team, departmental managers and the SLT.
• Translate complex business requirements into application solutions with the support of technical colleagues, external providers and business stakeholders.
• Assist the IT Management team to ensure IT best practice and business policies are followed by the business.
• Contribute to the IT Service Catalogue
• Work within the ITIL aligned IT management framework as lead by the Head of IT
• Own additional IT Processes as identified/required.
• Other ad-hoc duties as required.

You’ll have:

· Experience in a similar/IT related role - Essential

· Experience working within a Microsoft enterprise environment – Essential

· Experience working within the engineering, automotive or motorsport industries – Desirable

· A degree level education in an IT or related technical discipline (e.g. Engineering) – Desirable

· A team player used to learning new skills & taking on new challenges - Essential

· ITIL Foundation Qualified – Desirable

· A friendly and approachable disposition - Essential

We’ll provide:

· Training to add to your existing skills and accelerate your career

· A supportive and empowering work environment

Application deadline:

The closing date for applications is 30th of June 2023.

Location:

We are based on the WAE technical campus in Grove, Oxfordshire, UK. 20 minutes’ drive South of Oxford, UK. And Kidlington, Oxford.

Disclaimers and DEI:

You do not need to match every listed expectation to apply for this position. At WAE we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. WAE is an equal opportunity employer that values diversity and inclusion. If you have a disability, we are happy to discuss reasonable job adjustments.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Work Location: In person

About Williams Advanced Engineering

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.wae.com