applications support analyst Taunton, England
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Architecture and Data
Digital
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About the job
Job summary
This post is being advertised as a Grade B3 to Grade B2 development role and is an exciting opportunity for candidates with a core understanding of CARIS software and related process who have a real interest and aptitude to develop their technical skills and capabilities, along with their wider skills in providing effective and appropriate technical support for customers.
The successful candidate will be given appropriate training, mentoring and support to build their role specific skills/capability, following a define development plan. Once assessed as being competent in the role the post holder will be promoted to Grade B2 – we anticipate this will be in the region of 6 months after starting in the role, but this will be governed by the successful candidate’s development.
This role sits in Production Engineering and Data Governance Group, within Operations Division. The team supports CARIS COTS, which is at the core of the UKHOs production system. The main applications are CARIS HPD, used to maintain and store a database of navigational data and to produce and maintain paper and electronic navigational charts from this data, and CARIS Bathy Database, used to maintain and store bathymetric data.
CARIS software has been extensively configured by the UK Hydrographic Office to meet its requirements and has also been integrated with bespoke workflow systems.
The purpose of the role is to support, maintain and improve the effectiveness of the CARIS suite of COTS software in use at UKHO and to provide relevant technical expertise and advice to users with regard to the use, development and integration of functionality, tools and changes within the CARIS application suite.
The team work flexibly but there will be times where onsite in Taunton is required to ensure effective collaboration across teams, system upgrades and resolution of incidents.
(Note - Support of Live systems may very occasionally include weekend and out of hours working)
Job description
On starting in post, the successful candidate will be introduced to aspects of the configuration and support of CARIS applications used at UKHO and the maintenance, testing and rollout of new releases and functionality of these applications.
On the job training will also be provided to introduce the post holder to use of the CARIS APIs and basic SQL querying of the HPD Database and using CARIS batch to run batch commands.
With appropriate support and development, the post holder will undertake the following tasks and activities in order to provide Systems and User Support for CARIS applications and other related Production Systems:
- Incident & Problem Management - Monitor incidents and problems, prioritising and investigating as necessary. Help to resolve day-to-day technical problems, liaising with system users, other Technology teams and external software suppliers taking ownership of issues until the problem has been mitigated or resolved.
- Change Management - Implement changes to CARIS applications following the appropriate change control procedures and configuration management
- User focus - Advise on alternative process solutions where technical issues cannot be overcome and to identify system configuration changes that improve the production process.
- Technical specialism - Assist in technical support activities and carry out routine maintenance and administration tasks. Provide technical support to projects and workstreams where CARIS software is used/planned and support to the Operations and International Training Teams.
Person specification
Please note that we will only score against the sift and interview criteria and not the essential and desirable information below.
We are looking for a supportive team player who is also able to work with a high level of autonomy and responsibility. You will be technically minded with strong analytical skills and the ability to work methodically in order to solve technical issues. You will be engaging with a wide range of users and stakeholders both internal and external to the UKHO which at times will require a diplomatic and collaborative approach to achieve positive outcomes.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Developing Self and Others
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
Benefits
At the UK Hydrographic Office, it's very important to us that our people feel valued.
We offer a huge range of benefits such as training and development, well-being support, flexible/ homeworking, a fantastic state of the art building, high spec equipment, and so much more.
See our attached Candidate Information Pack for more details.
Things you need to know
Selection process details
How to Apply:
Please enter details of your CV by clicking "Apply Now" at the bottom of the page. You will also be asked to submit a personal statement where you can demonstrate your experience.
Timeline:
- Advert Closes for applications: 20/08/2023
- Shortlisting will likely take place week commencing: 21/08/2023
- Interviews will likely take place week commencing: 04/09/2023
Please note that whilst we will attempt to keep to the dates above, the sift and interview dates are subject to change.
Sift/Shortlist Criteria:
All applications are processed anonymously. You will be short-listed against the following criteria:
Please provide a Personal Statement of up to 500 words demonstrating the following. We would advise that you use 250 words for each criteria.
Experience:
- Good working knowledge of CARIS software and related production processes and workflow management systems.
- Examples of self-development you have undertaken that demonstrates your aptitude for this role.
Civil Service Behaviours (Level 2):
- Managing a Quality Service
Interview Criteria:
You will be interviewed against the following essential criteria:-
Civil Service Behaviours (Level 2):
- Developing Self and Others
- Managing a Quality Service
Experience:
- Good working knowledge of CARIS software and related production processes and workflow management systems.
- Aptitude for use of appropriate IT technology.
See here for further information: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)
Process:
- Single Stage Interview via TEAMS. You will be contacted to book a suitable slot if you are shortlisted (see our Candidate Pack for further information)
- Interview will be with a panel of no more than 3 people and will last approx. 45 mins
Onboarding Checks:
In the event you are offered a role with us, you will be required to go through Basic Personnel Security Standard (BPSS) checks which will include Employment and Right to Work Checks. You will also need to apply for SC (Security Checked) Clearance, but you may be able to start your role before gaining this. Please see our attached Candidate Pack for further details and Terms.
Please note, we are unable to offer visa sponsorship.
SC – non reserved
This is a Ministry of Defence non-reserved post and although open to UK, British Commonwealth and European Economic Area nationals, successful applicants will require a security clearance (SC) and therefore need to have resided in the UK for a minimum of 12 consecutive months within the last 5 years.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
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