applications support analyst London, England
Job description
Sustainable places. Connecting communities. Realising potential. We live by these principles to create great experiences for people, now and in the future.
We create places that make a lasting positive contribution to our communities and our planet. We bring people together, forming connections with each other and the spaces we create. And we provide our customers, partners and people with a platform to realise their full potential.
This operational role will provide critical support to the management team. The role will also involve providing a responsive and pro-active service to customers, stakeholders, team members and partners.
Having a diverse workforce at all levels will empower us to make better decisions. We know that employing a diverse mix of people makes us a stronger and more sustainable business and one that reflects the diverse society around us. That’s why we encourage people from all backgrounds to apply.
Operational Responsibility
- Assist in completing and filing property inspection check lists
- Maintain positive relationships with internal and external customers
- Prepare information for newsletters
- Co-ordinate the process for new customers moving into / out of properties.
- Answer telephones and deal with matters in Management’s absence if applicable, or pass on to the appropriate team member if urgent
- Support and highlight deadlines for Workplace Managers using relevant systems
- Raising jobs through the customer support centre and providing feedback on progress and completion.
- Fully manage business continuity plans
- Keep all Customer handbooks up to date
- Monitor compliance information both Environmental and Health & Safety
- Be main co-ordinator for customer emergency communication system
- Arrange fire drills, landlord inspections, insurance inspections.
- Day to day liaison to support operations with our Brand Partners (retail units)
Property Records
- Ensure accuracy of all property records and produce reports as required
- Ensure accuracy of all portfolio information on all company portals and workspaces
- Manage administration associated with all tenant fit-out application and occupational documents
Correspondence / Documentation Production
- Assist in the production of agendas, reports and presentations
- Take minutes of relevant meetings and circulate within five working days
- Draft standard responses to letters as required
- Print, bind and distribute schedules/reports/accounts as requested
- Production of service charge booklets
Customer Surveys
- Action half yearly Pulse surveys
- Chase for customer responses
- Create and manage action plan
Permits
- Arrange guide for online permits
- Raise & close permits
- Review RAMS
- Input information onto e-permit system
- Chase contractor for additional information as advised by Workplace Engineering Manager
Environmental & Other
- Scenario test
- Update Waste matrix
- Waste transfer notes
- Cycle surgery
- Procurement
Dependent on Experience
- Opportunity to manage a small property with the support of the Senior Workplace Manager, including: creating, managing and reconciling property service charge budget; owning customer relationships and being the responsible & accountable person for property operations and compliance.
General
- Perform any other duties as may be required from time to time by the company
Salary: Up to £37,500 per annum
Job Types: Full-time, Permanent
Salary: Up to £35,700.00 per day
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Work Location: Hybrid remote in London
