applications support analyst Welwyn Garden City, England
Job description
Duties and Responsibilities:
You will deliver technical expertise on Electrical Home Technology products and resolve customer queries at the first point of contact. Liaising with repairers and suppliers will be essential to ensuring customer issues are resolved in a timely manner.
Job Requirements:
You will have an outstanding level of product knowledge and expertise in order to diagnose and troubleshoot product related issues. An ambassador for the John Lewis brand who is focused on delivering a consistently exemplary customer experience. You will be required to undertake a variety of different tasks and must have high levels of stamina to be successful during busy periods. To accurately adhere to the business systems and processes to minimise loss and protect profitability.
*Please be aware this roe is referred to Internally as a Technical Support Partner*
Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.
Please consider the following when making your application:
- This role is subject to the following pre-employment screening: 2 year reference check.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.
