applications specialist Richmond, VA
Job description
Title: ADR Junior Specialist
Hiring Range: Minimum starting salary of $43,436, commensurate with experience
Pay Band: UG
Agency: VA Workers' Compensation Comm
Location: RICHMOND HEADQUARTERS
Agency Website: https://workcomp.virginia.gov/
Recruitment Type: Agency Employee Only - A
This position is open to current VWC employees only.
Job Duties
The Alternative Dispute Resolution (ADR) Department is to provide the workers' compensation system with an expeditious and efficient alternative to litigation for the resolution of disputes. By facilitating better communication between the parties, ADR aims to provide a better understanding of the Virginia Workers’ Compensation Act and Commission processes. ADR staff answers questions and provides assistance regarding workers' compensation benefits and Commission procedures. Our specialists work to quickly resolve issues and disputes by facilitating the exchange of information between parties.
The ADR Department of Virginia Workers’ Compensation Commission seeks a qualified, customer-focused individual who thrives in a team-oriented environment to serve as an ADR Jr Specialist. As ADR JR Specialist, you will work with the ADR Team in Alternative Dispute Resolution (ADR) by coordinating facilitation and mediation activities, and working with parties directly to informally and expediently resolve contested claims issues. In addition, you would facilitate resolution of issues using excellent customer service skills and mediation techniques via oral and written communication. Must pass a criminal background check as a condition of employment.
VWC Compensation Structure
This position is classified as a pay grade 5 based on a 14 pay grade scale as part of VWC's compensation structure.
Telework Structure
Our agency is currently using a hybrid model for teleworking. Our positions at this time are not 100% teleworking. All candidates would be expected to report to our Headquarters/Regional Office as requested. Telework scheduling is at the discretion of the Manager based on the business needs of the department. Upon hire, candidates should expect to have all training and orientation conducted at the Headquarters Office.
Virginia Workers’ Compensation Commission Overview:
Led by a Senior Leadership team consisting of three Commissioners, an Executive Director and a Chief Deputy Commissioner, Virginia Workers’ Compensation Commission was recently recognized as a Top Workplace for 2021 in the Richmond region! Our mission is to serve injured workers, victims of crimes, employers, and related industries by providing exceptional services, resolving disputes, and faithfully executing the duties entrusted to us by the Commonwealth of Virginia. Our vision is to lead the nation as the most effective and innovative state agency. VWC employees demonstrate seven core values: innovation, respect, accountability, reliability, impartiality, integrity, and effectiveness.
We are a “Virginia Values Veterans” (V3) official certified state agency that supports Veterans and Members of the Reserves and/or National Guard. If you are a Veteran or Spouse of a Veteran or Active Military Member, we urge you to respond accordingly on your state application. Virginia Workers’ Compensation Commission is an Equal Opportunity Employer and we encourage diversity within our workforce. Virginia Workers’ Compensation Commission does not provide sponsorship for employment.
VWC is the recipient of the following awards:
2023 Top Workplace Richmond Region
2023 Top USA Workplace
2023 Top Award for Mid-Sized Companies
2023 Doers Award
Minimum Qualifications
- Experience working with workers' compensation or insurance claims. Mediation or ADR experience preferred.
- Significant experience with worker's compensation highly desirable.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of the organization.
- Requires strong computer skills working with Microsoft Office applications (including Word, Outlook, Excel, and PowerPoint), database programs, and Internet research principles. Must be able to track data and information in Excel spreadsheets.
- Demonstrated ability to work cooperatively in a team environment and exercise good judgment.
- Must have strong, effective interpersonal communication skills, both orally and in writing; excellent customer service skills interacting with internal and external customers at all levels; and strong organizational skills.
Preferred Qualifications:
- Knowledge of the Virginia Workers' Compensation Act/rules/regulations and Commission procedures preferred.
- Qualifications include a Bachelor's degree in business, liberal arts, or related field or equivalent experience in workers' compensation or ADR.
Special Instructions:
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information:
Name: Amy Habel
Phone: (804) 205-3571
Email: [email protected]
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
