applications specialist Knoxville, TN
Job description
Position Overview
We are seeking an experienced IT Application Specialist with expertise in administering
and managing a diverse range of platforms, including DocuSign, ITSM, MuleSoft, Business
Cloud applications, No code/Low code platforms, Bots, AI, and other similar applications.
As an IT Application Specialist, you will play a crucial role in ensuring the smooth
operation, integration, and optimization of these platforms to support our organization's
digital transformation initiatives.
Key Responsibilities (Essential Duties and Functions)
- Platform Administration: Take ownership of the administration, configuration, and
Cloud applications, No code/Low code platforms, Bots, AI, and others.
- System Monitoring and Support: Monitor the performance, availability, and
escalations. Provide responsive and effective technical support to end-users,
troubleshooting platform-related problems, and resolving user queries or
concerns.
- Integration and Interoperability: Collaborate with cross-functional teams and
ensuring seamless data flow and interoperability.
- Customization and Configuration: Customize and configure platforms based on
tools and features.
- Documentation and Training: Develop comprehensive documentation, including
Conduct training sessions and workshops to educate end-users on platform
functionality, features, and best practices.
- Security and Compliance: Implement and enforce security measures and
protection, and adherence to industry standards.
- Platform Evaluation and Enhancement: Stay up-to-date with emerging
recommend enhancements, upgrades, and new features to optimize platform
utilization and user experience.
- Vendor Management: Collaborate with vendors and service providers to
including license management, contract negotiation, and performance evaluation.
Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
certifications are desirable.
- Experience: Minimum of 1 years of experience in administering and managing
code/Low code platforms, Bots, AI, and others. Experience with multiple platforms
simultaneously is highly advantageous.
Technical Skills:
- Proficiency in platform administration, configuration, and customization.
- Strong knowledge and hands-on experience with platforms such as DocuSign,
AI, and others.
- Understanding of integration methodologies and experience in integrating
- Familiarity with no code/low code development platforms, automation tools, and
- Analytical and Problem-Solving Skills: Strong analytical skills to identify,
solutions to meet business needs.
- Communication and Collaboration: Excellent communication skills, both verbal
stakeholders, and end-users.
- Attention to Detail: Meticulous approach to platform administration, ensuring
- Adaptability: Ability to work in a fast-paced environment, manage multiple
- Security and Compliance: Knowledge of data privacy, security best practices, and
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and
criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are
subject to modification by the Company and its designees, and reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
