Applications Engineering Coordinator Leeds, England
Job description
Within Asda, the eCommerce and Logistics services are crucial making sure we're selling online and fulfilling customer orders across the Asda network and to our customers
In addition, it also happens to be Asda's biggest growth area and we have an exciting opportunity if you're looking for a job that provides great career potential and flexible working.
The existing applications team in the Ecommerce and Logistics tower (E&L) develop and support this area, working with internal partners and external suppliers to ensure we're delivering customer's online orders on time.
As well as Grocery Home Shopping with Microlise, there are links into the Logistics systems and suppliers, managing systems that help track and fulfil goods around Asda's national network. This includes working with the International teams in Walmart and Global eCommerce too.
As Asda moves away from Walmart to it's own supported infrastructure there are plenty of opportunities for change and improvement to process to be involved in.
The role itself, whilst not purely technical does demand a broad understanding of how systems link in general terms and an ability to learn and understand how these systems are set up. For example, you'd be expected to review the risk to a supplier change on the Asda systems and challenge technical teams to ensure the detail is clear and fully understood.
You would be a key player in the delivery of new functionality to the existing systems, coordinating the deployment through the testing environments through to production and being the point of contact for all teams to ensure any issues are quickly resolved.
Alongside delivery the role demands close management of the 8 suppliers we maintain and rely on to provide services to our stores and depots. This requires contributing to service reviews, service improvement activities and reporting on performance. This requires an understanding of the incident processes to allow meaningful updates to be provided to the Asda Tech Senior team.
This would include service improvements and roadmap activity, bringing together all external teams to deliver a single goal, improving Asda's offering to its customers.
The role does come with its own set of key responsibilities and as a result gives you the opportunity to make a difference to how Asda operates.
Day to Day Responsibilities
- Working with the Product delivery teams to understand, plan, test and coordinate successful delivery into production, in conjunction with the Testing and Release Management teams
- Maintaining and building on existing and new supplier relationships through regular supplier performance reviews
- Financial tracking awareness: working with the payments team to understand how suppliers deliver against the contract
- Ensuring that support teams and suppliers are providing the right level of engagement across all service incidents
- Working with Problem management to ensure that root causes of incidents are found and permanent fixes are put in place to prevent future occurrence
- Produce clear and accurate reporting on service performance, highlighting improvement steps where necessary
- Working with the Service Management teams to analyse incident trends and formulate actions plans to reduce overall incident numbers
- Attend all service review and incident review meetings as per the Service team schedule
- Contribute / maintain Continual Service Improvement Plans in order to drive lower operating costs and increase efficiency.
Experience Required
- Experience of managing stakeholder relationships with business customers and clients
- Using relevant industry standard methodologies, frameworks and practices, e.g. ITIL Foundation
- Experience of managing your own workload
- Experience of service focussed / IT support roles
- Excellent interpersonal and communication skill
This job is open to Flexible Working / Part Time / Job Share
Hybrid Working
Work Where it Works. Our hybrid way of working gives you the choice to work where it works. This enables you to complete your daily tasks where you'll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team. We would love to talk to you about this.
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- 10% colleague discount, free parking and many additional rewards.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
If you have any questions, then please email [email protected]
