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Application Support Engineer
£45,000
Fleet

Excellent opportunity for a passionate application support engineer to join on of our best clients well established teams in Fleet, Hampshire. The role of the Application Support Engineer will be to deliver excellent service to all customers using at least one of our clients software products. This will include resolving faults, technical upgrade assistance, software support and troubleshooting. Although you'll be joining an experienced team, our client are looking for a confident individual who is happy working independently when required.
Our client offers a comprehensive benefits package which includes a bonus scheme as well as very competitive salaries.

Skills required:

• Bespoke application support knowledge and experience
• Excellent customer service skills. Able to confidently lead conversations, demonstrate empathy, set appropriate expectations, and handle workload
• Database knowledge, SQL Server, SQL scripting etc
• Strong Technical background
• Excellent problem-solving skills, including attention to detail
• Hands on experience with Microsoft Dynamics 365 Business Central or similar would be ideal

Role requirements:

• Responsible for the investigation of issues logged by customers and recommending resolution options
• Manage and maintain the accuracy and status of tickets logged in our centralised service desk
• Liaise with the customer via telephone and desktop sharing to aid the investigation of issues
• Develop, maintain and extend business, product & technical knowledge
• Self-manage personal workload of issues balanced against customer service level agreements

If you feel you have the skills and experience required for this role, please contact Oliver Wilson on 02380 765 287 or email [email protected]

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.