applications engineer Remote
Job description
Description
THE CHALLENGE:
Working within a multi-disciplinary UK TechOps team you will be immersed in a mission critical Government Contract currently undergoing transformation of the UK’s biometrics platform to cloud. On behalf of our central government customer, you will have direct impact on the current and future iterations of one of our most important pieces of critical national infrastructure.
Infrastructure and Application Support Engineers are expected to support and maintain the core system and any of its sub-systems within, housed at both primary and secondary sites and comprising of physical or virtual hardware either on-premises or eventually provisioned as cloud services, software, network services and data storage through both Business as Usual (BAU) and Project work.
As well as being technically proficient Infrastructure and Application Support Engineers also require excellent team motivational and customer relation skills, being prepared to take the lead on projects, show task ownership and be willing to provide a full “end to end” service for fault resolution. Engineers will manage set-up, configuration and fault finding of key infrastructure ensuring that systems are working efficiently and to the correct specification.
The service is a 24/7 operation and although this role operates in core hours, individuals will on rare occasion need to be flexible in working patterns to support out of hours work. (9-5 core hours with rare support cover)
On-call support (with additional payment) is shared on a rotational basis between the TechOps team and will be a mandatory part of this role once adequate training has been provided.
GENERAL RESPONSIBILITIES:
Support and maintain BAU of the customers core system and any of its sub-systems.
Review of incidents:
To handle incoming technical support incidents
Management of personal call queue, ensuring calls are closed in a timely fashion
Provide updates and ensure ongoing customer communication is maintained
Resolution of incidents where possible
Escalation of calls to 4th Line Team as necessary
To work as part of a close-knit team of support Engineers
Work with other internal teams (Technical Delivery Teams, Development, Projects, etc.)
Prioritise incident resolution with guidance from line Manager
- Assist where required in reproduction of problems on Test Beds
- Involvement in Continuous Service Improvement (CSI) process
- Provide sufficient details of issues and examples as needed
- To assist (where possible) in solving software / implementation problems.
- To identify and report errors or faults before they impact operations.
- To follow and improve system procedures and documentation
- Assist with installation of software.
- Monitoring of the system using E-Health, Oracle Enterprise Manager, Custom monitoring scripts
- Ad-hoc system monitoring
Support the following sub systems: Live Scan, Biometric Search Gateway (BSG), and Custody Interface (NSPIS)
Role reports to: Technical Ops Manager
Personal Skills (preferred not essential):
Technical Skills:
- Familiarity with Technical Operation processes and functionality.
- Troubleshooting and analytical problem-solving skills.
- Logic approach to assist in solving system faults/problems.
- Understanding of shell scripts in C, Bourne, Perl, or similar scripting language.
- Able to work with other Engineering staff of all levels.
- Ability to multi-task and manage own workload.
- Ability to seek/provide assistance from/to others.
- Understanding of ITIL, SLA’s and using LANdesk tool.
- Ability to raise/escalate problems, defects, or changes.
- Professional and reliable communication both within and outside team.
Knowledge:
Ability to show and evidence (some not all) of the following skillsets:
- Linux (SuSE)
- UNIX (SUN Solaris)
- Windows
- Oracle/Postgres/SQL
- Oracle Discoverer
- Veritas
- Identity Manager (IDM)
- LDAP/Kerboros
- Active Directory
- NetBackup
- LANdesk/Remedy
- Virtualisation (VMware)
- AWS Cloud
Clearance Required:
- Due to the nature of the project, this role will require having or obtaining an SC clearance
What do we do for you?:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops, and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme)
- Dynamic Working: https://www.leidos.com/sites/g/files/zoouby166/files/2019-11/PDF-Dynamic-Working-Leidos-UK.pdf
Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
