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Job description

Based in Chelmsford – Hybrid (2 days in the office per month)
Up to £38,500 per annum DOE + on-call pay
Flexible hours

Benefits: 29 days holiday + 8 bank holidays + Christmas shutdown; excellent pension scheme; childcare vouchers; cycle to work scheme; Health & wellbeing programmes; Fee waiver on courses + much more

Job Purpose

Responsible for the management, maintenance, and support of several specific Business Systems & Applications.

Job Description

You may be required to work as part of an on-call support rota, managing large-scale support issues outside of core operational hours. This will start after working for the company for 6 months and is paid in addition to annual pay. This can include some additional work on- and off-site during evenings and at weekends.

• Provide an application support and management service for designated Business Systems
• Ensure effective service transition into operation of new applications or changes to existing applications
• Ensure any support requirements allocated are resolved at appropriate priority in accordance with agreed service levels including management of 3rd party suppliers
• Carry out system administration/configuration tasks as required
• Respond to and deliver standard service requests within agreed service levels
• Work with suppliers in delivering patches/upgrades and commission systems enhancements
• Ensure you are aware of all relevant industry and technological developments in the marketplace and provide advice to the ITS Senior Management on how to take advantage of these to support the development of initiatives that deliver business objectives
• Work in compliance of policies and procedures
• Act as Duty Officer for out-of-hours incidents in agreed rotas
• Comply with Data Protection Act 2018 and GDPR requirements
• Such other duties as may reasonably be required

Candidate requirements

• First degree or relevant professional qualification
• ITIL certification desirable
• Experience of managing and supporting large Business Systems
• Providing software and systems support to end users
• Requirements gathering, analysis and testing of systems
• Experience of system configuration and administration
• Good technical knowledge of database systems and application environments
• Knowledge of data migration and integration between systems
• Team working and able to work on own initiative
• Knowledge of best practice change and release management processes
• Ability to work methodically and analytically
• Ability to communicate complex technical ideas to a non-technical audience
• Excellent organisational, interpersonal and advocacy skills
• Ability to work to tight deadlines and under pressure on own initiative

Job Types: Full-time, Permanent

Salary: Up to £38,500.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• On-site parking
• Wellness programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: PERM074