Application Support Engineer Bristol, England
Job description
Description
If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you! Based in South of England / South of Wales region, The Application Support Engineer will be responsible for supporting our customer base by delivering upgrades, improvements and other services related to their DeltaV DCS/SIS which ensure the operational and maintenance needs of our customers are met or exceeded. You will be primarily engaged with customers in a region of the UK, with the aim of fostering relationships to become trusted advisors. You will embrace a blended approach of sales/proposal support Field Service activities to drive Application Support work within the region.
IN THIS ROLE YOU WILL:
- Product Knowledge – have an excellent solid understanding of DeltaV DCS including configuration/graphics and setup, the Windows platform on which it is deployed and its associated PlantWeb technologies such as Backup and Recovery, Automated Patch Management, etc.;
- Project Execution – be responsible for managing and delivering solutions for our customers, including requirements, quotation, engineering, commissioning and ongoing site support;
- Customer Support – assist customers in the resolution of Emerson product service and application issues, where vital initiate and coordinate support from the Emerson Global Support Centre;
- Sales Support – assist in the demonstration of Emerson products to potential customers and to provide guidance in product application and after sales service;
- Proactively identify Service/Product opportunities and assist in their pursuit;
- Assist in preparation of support literature for Sales opportunities;
- Field Service – assist with LTSA contract activities (Maintenance, DVSAS, health checks, etc.), available to join the On Call rota;
- Working Environment – be flexible to work throughout the British Isles, offshore or abroad and occasionally work unsociable hours including weekends to support customers;
- Technical Consultation – provide technical consultation and site engineering services for our installed customer base, assisting in optimizing their control and instrumentation systems and using the full functionality of their Emerson product;
- Safety Systems – carry out work on Safety Instrumented Systems (SIS);
- Customer Training – provide on-site customer training in the application, service and operation of Emerson products.
FOR THIS ROLE YOU WILL NEED:
- HNC/Degree in Engineering discipline or equivalent preferred;
- Self-motivated, proactive and able to manage own time;
- Experience of Windows OS and networking, with Virtualisation being an advantage;
- Knowledge of products within the DeltaV portfolio, or equivalents in another DCS;
- Experience in authoring and reviewing project documentation;
- Excellent communication skills, comfortable interacting with customers;
- Experience in DeltaV configuration and graphic modifications;
- Experience with protocol interfaces i.e. OPC, Modbus, Profibus;
- Experience of working on site is preferred.
WHY EMERSON
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.
Our training programs focus on end-to-end development, from onboarding through senior leadership.
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson .
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .
ABOUT EMERSON
Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life.
Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!
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