Application Support Analyst Liverpool, England
Job description
Do you have experience of providing Applications Support to a large organisation? Are you looking for a exciting challenge to implement new technologies?
Our IT Service team supports over 1800 clients and applications which support delivery of services to over 70,000 tenants and we are looking to adopt and manage modern platforms of technology. We are dedicated to empowering brilliant people to do amazing things and we are currently looking for an Application Support Analyst to join our team.
We are looking for an innovative individual with a customer centric approach to support our key business applications and ensure that they operate efficiently and effectively to meet the operational and business needs of users and business departments. With a focus on ensuring business applications are fully utilised, you will help to ensure system functionality is closely aligned to business processes.
Experience is important, but it’s important your values align to ours. We are looking for confident colleagues, strong team players, who can demonstrate initiative, willingness to learn and possess great problem-solving skills.
If you have the skills and experience for the role, then this is an exciting time to be joining our growing Business Applications team as we embark on the delivery of our digital strategy and implementation of some of the latest technologies and platforms.
This is an important role in which you will:
- Lead in the design, implementation, maintenance, support and documentation of software solutions
- Manage the delivery and implementation of new IT solutions
- Manage the integration and interfacing of core business applications
- Provide high quality IT services to managers, staff and other customers
- Manage 3rd party supplier contracts
- Develop and ensure compliance with all IT policy statements and procedures
- Ensure group wide IT change control policies are in place and adhered to
- Actively develop and manage business relationships, understand business priorities, and provide proactive, solution-focused support.
About You:
- Be degree level, or equivalent, educated in IT
- Experience in managing, supporting, and developing IT business systems (ideally within the housing sector)
- Knowledge and experience with Microsoft products and services
- Have a good understanding of how to develop and manage system integrations
- Have demonstrable technical expertise with a proven delivery record including delivering sophisticated business enabling IT solutions
- Have experience of supplier management of 3rd parties and respective services
- Have strong analytical skills, initiative, and problem-solving skills.
- Customer focused and a strong team player who is a role model to other colleagues
- Experience of supporting QL, Versa/1st Touch, and DRS would be an advantage
Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest, and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.
In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.
What we offer:
In return for your hard work, we can offer you a modern workplace that is challenging, supportive and gives you room to grow your skills along with:
- 25 days holiday rising to 30 plus bank holidays (pro rata)
- Flexible/Agile working
- Holiday purchase scheme
- Company Pension Scheme
- Car Lease Scheme
- Company life assurance
About Torus Group: Torus Landlord
We own and manage around 40,000 homes in Warrington, St Helens, Liverpool and beyond, making Torus the region’s largest affordable housing provider.
We are a growth and regeneration group with a strong social purpose. Torus works in partnership with Liverpool City Region and the North West to improve lives and create thriving, vibrant communities through support, investment, development and regeneration.
Profits generated by group members Torus Developments and HMS are reinvested into our charitable arm Torus Foundation, to fund projects that build social capital and fulfil our mission of ‘growing stronger communities’.
Interviews will take place on the 11th April 2023
Please Note:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;
- Right to work verification (in person)
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire – Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s
- You will work with business users based across our offices in Liverpool, St Helens, and Warrington, therefore a UK driving licence is desirable but not essential
