Application Support Analyst Glasgow, Scotland
Job description
Scottish Friendly have an excellent opportunity for an Application Support Analyst to join our growing team on a permanent contract. This role will be a hybrid role with 2/3 days in our Glasgow office.
Hours
35 hours per week, 9am to 5pm, Monday to Friday.
No weekend work.
Location
Scottish Friendly offices are based in Glasgow City Centre, and close to great transport links including Glasgow Central and Glasgow Queen Street train stations. We are also able to offer reduced car parking close to the office.
Our history
Scottish Friendly is one of the most progressive mutual life insurance offices in the UK with 160 years’ worth of history in the financial services market. We have a strong, clear culture based on our values of our people, our customers, and our future.
We live up to the name of Scottish Friendly - we are a small friendly office with approx. 240 colleagues, where we work as a team to support and bring out the best in each other.
Established in 1862, we are the last mutual in Scotland with assets worth more than £5.3 billion and various awards. Even although we are part of some big players in the Finance sector, we have a low turnover of colleagues and many of the team have long service with us. In 2021, our colleagues created our Values that we live by daily.
The role
Our technology team sits at the heart of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services.
This position sits within our development team reporting to the Head of IT Development and will be focussed on 1st line support of software applications used within Scottish Friendly.
The responsibilities
First line assistance in the form of day-to-day acknowledgement and analysis of support requests made to our IT Development Team
Taking appropriate action to resolve support requests
Escalating more complex requests to 2nd Line Support and providing appropriate triage information
Writing SQL scripts to help basic analysis of problems raised
Executing SSIS packages as part of regular support requests
Liaise with stakeholders across the business to help with resolution
Monitor and resolve failures with automated processes
Collaborate with Developers and Specialists within the Development team
Provide regular reporting of BAU requests and resolutions made to the Development team
Brief outline of Experience required
Previous experience of working in a development support team
A good understanding of SQL
Familiar with SQL Server Management Studio, SQL Agent and SSIS error handling
Ability to use initiative and problem solve
Desire to learn, willingness to take on completely new tasks and work through to resolution
Good knowledge of Life/Pensions products desirable
Awareness/experience of Sonata Financial Systems software desirable
Why choose us
25 days holiday with the option to buy and sell more (increases with long service
No weekend work and 8 public holidays
Dress for your day policy
Company social events
10% company pension contribution
Hybrid working – option to work between home and office
Discounts at high street and online shops
Cycle to work and travel loans available for all colleagues
Free daily fruit, tea and coffee in office
Subsidised soft drinks
Colleague recognition scheme
Wellbeing support including the following:
o Free private health care (additional family member options)
o Employee Assistance Programme 24 hours a day, 365 days of the year
o Telephone and online counselling
o Mental health support
o Free stress, bereavement, and financial confidential support
Next steps
If you want to join the team at Scottish Friendly and work at an multi award-winning company, please click on the apply button.
Everyone is treated as an individual, and we will take the time to understand your needs and support with career progression.
We look forward to hearing from you soon!
To access our Privacy Policy click here: www.scottishfriendly.co.uk/privacy-policy
Job Types: Full-time, Permanent
Salary: Up to £32,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Life insurance
- Private medical insurance
- Referral programme
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Experience:
- Development Support: 1 year (required)
Work Location: Hybrid remote in GLASGOW
