Application Support Analyst London, England
Job description
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
The Global Equity Technology team is seeking an Electronic Trading Support Analyst with a positive attitude, a passion to learn, and a strong drive to make things better then you found them. You will be the liaison between the Business Unit / Traders, our Client Support team and Capital Markets Technology for Equities, Futures, FX and Portfolio & Algorithmic Trading related issues. Ideally we would like you to have an Equities trading background and exposure to the technologies behind trading.
What will you do?
- Level two support and liaison between business unit/traders and technology for Cash Equities Application & Algorithmic Electronic Trading related issues
- Leverage automation to drive efficiency and to improve our operating environment
- Escalate issues to Client Support, Network Support, DBA & other service groups for quick identification & resolution.
- Contact exchange to resolve connectivity problems; issues with receiving rejects on orders, cancels or amends; getting Outs/Cancellations on stuck orders or any other trade related issue.
- Conduct war-games & document recovery procedures for faster turn-around & lesser business impact.
- Conduct training & knowledge sharing sessions and documentation of all support related information.
- Support the integration of new releases, bug fixes, patches and configuration changes into production, including post release checks and trader training / notification.
What do you need to succeed?
Must have
- Bachelor’s of Science degree or equivalent
- Excellent oral and written communication skills.
- Experience as a member of a team providing 24x7 coverage
- Highly knowledgeable in Linux/Unix
- Ability to multi-task & handle high-visibility outage situations
- Strong interpersonal skills and enthusiastic attitude.
- Consistently seeking for opportunities to automate; Strong scripting skills (i.e., Python, PERL, etc.)
- Solid knowledge of SQL with experience and good understanding of database concepts (Oracle, Sybase and SQL Server)
- Working knowledge of FIX Protocol
- Prior in-depth experience in supporting large-scale, enterprise-wide, global trading platform
What’s in it for you?
We thrive on the challenge to be our best, progressively think to keep growing, and work together to deliver trusted advice to help our clients shine and communities prosper. We care about our team, encourage each other into maximizing our potential, and promote achieving success that is mutual across the firm.
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
Job Summary
Address:
City:
Country:
Work hours/week:
Employment Type:
Platform:
Job Type:
Pay Type:
Posted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
