Application Support Analyst

Application Support Analyst Remote

Clanwilliam Group
Full Time Remote 30000 - 33000 GBP ANNUAL Today
Job description

Clanwilliam is a leading provider of pharmacy and practice management software. Our technology and services are trusted by tens of thousands of users every day in practice management, pharmacy and other clinical settings all over Ireland and the UK.


Dictate IT is a Clanwilliam brand. We are a dynamic, innovative supplier of clinically safe and cost effective document production solutions across the NHS, with a vastly expanding client portfolio. Adapting to the ever-changing needs of the industry, Dictate IT are market leaders in the production of high quality clinical correspondence, and are continuing the successful transition from a service provider to developers of cutting edge speech recognition and clinical decision support making technologies.


As Dictate IT is continuing to grow its portfolio of leading service and software solutions, the company is looking for a technically focussed individual with good communication skills, who can bridge the gap between the 1st line customer support team and the software development team in resolving the more complex support cases for Dictate IT’s bespoke applications. The role will also have responsibility for implementing and supporting applications deployed in a customer’s own environment.


Annual salary range £30,000 - £33,000



Position:

Responsibilities

  • Investigate and resolve cases escalated from the Helpdesk in relation to Dictate IT’s bespoke developed applications, tracing user journeys by analysing input and output data, and attempt to reproduce issues in test systems
  • Proactively monitor and address any issues highlighted by internal application health monitoring systems
  • Clearly communicate resolutions in non-technical language to the Dictate IT Customer helpdesk or direct to the external customer as required
  • Liaise with the Software Development Team and Project teams on issues that require escalation and log development cases as required
  • Handover of systems support knowledge to Support Team as required periodically
  • Support the implementation of a variety of applications alongside internal teams, including the functional testing of new implementations, communicating/coordinating new releases with customers and supporting the resolution of any implementation issues
  • Create and maintain implementation documentation to include application configuration, release notes and user guides, as required


Occasional Duties:

  • To carry out any other reasonable duties and responsibilities as assigned or as dictated by unexpected Business levels


Career development opportunities for a successful individual in this role include developing technical skills in supporting application integrations on customer projects, taking on the technical or business requirements role working with the Software Development team in specifying requirements for new releases, or even moving into an infrastructure support role such as managing Dictate IT’s AWS cloud hosted environment.


Requirements:

Essential skills



  • Experience in troubleshooting and incident resolution in a first or second line role in a customer facing role
  • Knowledge of web based and desktop application infrastructure particularly in the Microsoft technology stack
  • An understanding of SQL as some support cases require the ability to query databases
  • A basic understanding of RESTful and SOAP APIs would be an advantage
  • A technical background with XML based messaging systems would be an advantage
  • Be able to demonstrate logical thinking and problem solving techniques
  • Communications skills, both written and oral are required, particularly as the candidate is expected to interact with IT professionals, healthcare administrators, clinicians, and on the Help Desk (telephone manner, incident logging etc.)
  • Experience of testing software

Application Support Analyst
Clanwilliam Group

https://www.clanwilliamgroup.com/
Dublin, Ireland
Howard Beggs
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
Healthcare Services & Hospitals
1996
Related Jobs

All Related Listed jobs

Graduate Project Coordinator
Track Consulting Cardiff, Wales 21000 - 24000 GBP ANNUAL Today

Acting as the point of contact for our clients and contractors, on calls and via emails. Our leave allowance also increases with length of service, bolstered by

People & Culture Intern (UK Market)
GuestReady London, England Today

Ideally, the candidate will have experience using home share platforms such as Airbnb, Booking.com, etc. In this role, your primary responsibility will be to

Tesco Colleague - Galashiels Extra
Tesco Galashiels, Scotland Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

Customer Assistant
Lidl Braintree, England 11 - 12 GBP HOURLY Today

Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day

Associate Project Manager
Clinisys Chertsey, England 54734 - 63408 GBP ANNUAL Today

Including full project, risk, financial, commercial & business management activities in accordance with the company project delivery & client management