Application Support Analyst Glasgow, Scotland
Job description
Application Support Analyst
Glasgow
As a Barclays Application Support Analyst you will be joining Group Technology Service Management team within Risk, Finance, technology area. In your new role you will be instrumental in implementing and managing the service quality provided to the Risk stake holders and takes end to end responsibility of service operations. The end to end assistance you will provide includes ensuring Application management, Vendor management, KPI monitoring and reporting, service availability and the platform stability.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
• You will be accountable for Production stability, Service availability and Governance
- Building and maintaining solid relationships with Business and Technology stakeholders
- Engaging with Business Operations and development to ensure value driven delivery with agility and stability balance
- Accountable for day-to-day operations partnering with the vendor Service Delivery leads
- Defining and executing service improvement plans including RTB projects
- You will be leading Service Reporting/Reviews and Application Management, engagement with Global RFT RTB leadership to review KPIs and SLAs
- Leading Incident and Problem Management through to resolution
- Ensuring and promoting ITIL best practices for Incident, Problem, Change, Release management
• Solid experience in production support
- High energy, hands-on and results & goal-oriented
- Well organized with excellent time management, able to work in a pressurised environment
- Excellent knowledge of accounting principal and practices in financial institutions
• Solid knowledge on cloud and DevOps principles are desired
- Solid experience with ITIL concepts and best practices
- Exposure to Unix, database technologies primarily in Investment Banking domain
- Experience with primarily Run The Bank roles in financial institutions
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
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