Applicant Services Administrator (Admissions) Newcastle
Job description
Job Description: ABOUT THE ROLE We are looking for an administrator to join our Applicant Services team. The role will provide administrative support to applicants and other stakeholders throughout all stages of the admissions journey - enquiry to enrolment. You will be responsible, with other colleagues, for a range of duties including: Managing high volume inbox enquiries Liaising with applicants, parents, agents, regional offices and other stakeholders Processing Offer Letters and other correspondence Processing applicant documentation Working with finance teams to manage deposit payments and refunds Data Entry Event support - such as Open Days Further information is available in the . ABOUT THE TEAM This role is based within a large applicant services team within the Global Business and Marketing service. The team deals with all aspects of the admissions journey, from initial enquiry until the applicant begins the enrolment process. You will regularly work with colleagues outside your immediate team, within the wider applicant services team, the wider service and across the university so there are always opportunities to collaborate. Within Global Business and Marketing we deliver a range of services including Student Recruitment, Admissions, Marketing, PR and communications, TNE and International recruitment. ABOUT YOU To be successful in the role you will: Have excellent communication skills - written and oral Have demonstrable experience in a customer focused environment Be organised and efficient Be able to prioritise your own work and the team Have an attention to detail Further information is available in the . If you would like an informal discussion about the role, please contact . To apply for this vacancy please click 'Apply Now'. Your application should include a covering letter and a CV. ABOUT US At Northumbria, we embrace tomorrow. We pursue new thinking, forge new partnerships, create, and exchange new knowledge, and find new solutions. Our inspirational academics, partners and students work together to tackle tomorrow's challenges head on. We are ready for the future whatever it may hold. Awarded the title of in the 2022 Times Higher Education Awards, Northumbria University is a research-intensive modern university with a global reputation for academic excellence. Northumbria recorded the biggest rise of any UK university for research power in the Research Excellence Framework for the second time in 2021 and is now ranked top 25 for this measure. One of the largest universities in the UK with over 37,000 students from 137 countries, filled with world-leading research, award-winning partnerships, and students at the heart of an outstanding experience, Northumbria is a new kind of excellent university. Discover more . Northumbria University is a great place to work. We empower our exceptional people to achieve shared ambitions and promote a positive work life balance. To say thank you, we offer a wide range of benefits including excellent pension schemes, flexible working, a generous holiday entitlement, continued commitment to your learning and development and . We are an on-campus organisation where colleagues work regular patterns of hours and on campus, with some flexibility on the timing of their hours and the location of their work in discussion with their manager. Northumbria University is committed to creating an inclusive culture where we take pride in, and value, the diversity of our staff. We encourage and welcome applications from all members of the community. The University holds a bronze Athena Swan award in recognition of our commitment to advancing gender equality, we are a Disability Confident Employer, a member of the Race Equality Charter and are participating in the Stonewall Diversity Champion Programme. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process. Northumbria University
