AO Medical Administrative Clerk Shrewsbury, England
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About the job
Job summary
Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel.
We are looking for a friendly, well-organised and adaptable AO Medical Administrative Clerk to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and Administrative staff working within the Shawbury Medical Centre at RAF Shawbury.
The vacant post is a full-time position at 37 hours per week. Request to work flexibly and or part time will be considered taking into account business needs.
Does this sound like the role for you? If so, we would love to hear from you!
Job description
As the successful candidate, you will work to the Practice Manager/Civilian Medical Practitioner at RAF Shawbury Medical Centre. As part of a small team providing Primary Healthcare, you will have delegated responsibility for the efficient administration of RAF Shawbury Medical Centre.
The duties will include creating of daily clinics on (Defence Medical Information Capability Program (DMICP), booking patients in at reception, maintenance and administration of electronic medical records, typing, filing and patient liaison.
As a Medical Administrative Clerk, the post holder will have a major impact in promoting a positive image of the Medical Centre to patients and other users.
Person specification
Main duties of the role will include but are not limited to:
- Provide general administrative support to the practice including faxing, photocopying, scanning, booking appointments and dealing with patients in an appropriate manner either face to face, by telephone or in writing.
- Routine administration of referrals, including maintaining referrals register, sending referral letters, notifying patients of referral appointments, hastening of appointments and actively ensuring patients are kept informed of progress.
- Administrator duties for medical IT system including creating accounts for locums and new staff, password resets etc. Routine housekeeping of IT systems including managing patient records when personnel are posted etc, Share-point.
- Maintenance of patient registrations on medical IT system ensuring patient contact details are accurate. Update patient locations particularly when Service Personnel (SP) move within unit.
- Attend and contribute to multidisciplinary team meetings including recording and distributing minutes.
Please refer to the attached Terms of Reference for a full list of duties.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Seeing the Big Picture
- Working Together
- Managing a Quality Service
- Delivering at Pace
Benefits
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Free parking
Things you need to know
Selection process details
Further Information
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station which is based on business assessment of where the work is best done) and working from home as a personal choice (if the role is suitable for this). If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.
The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.
There will be no reimbursement for any travel expenses for the interview.
Requests to work flexibly and or part time will be considered, taking into account business needs.
All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
Please note the salary will be pro-rata where part time hours are undertaken.
Please ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships in your CV and that you have saved it, making sure that any reference to your personal details have been removed from your CV prior to submitting your application.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected].
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Job contact :
Recruitment team
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