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Kidspace Adventures Holdings own and operate 3 visitor attractions within the M25. We welcome over 700,000 people a year through our doors and host over 3000 birthday parties a year. In June 2022 we will be adding another attraction to our portfolio which will take our visitor numbers to over 1 million per annum. We are a young company and have further plans for growth over the next few years.

Based at Hobbledown in Epsom you will be expected to deliver daily talks, educational sessions and host our extremely popular zookeeper for a day experiences and meet and greet sessions. Other duties include, but are not limited to, supervising our various public walkthrough enclosures and workshops.

There will also be some keeper work, working with a range of species across our 50-acre site with responsibility for all aspects of animal care, including daily cleaning and feeding regimes, upkeep of animal records, whilst working to strict safety protocols and standard operational procedures.

Main Responsibilities

1.Animal Husbandry and Guest Experiences.

• Deliver educational and interactive public talks and experiences, including our popular Junior Zookeeper for a Day.
• To ensure the highest standards of animal welfare is always being adhered to.
• To be capable in the handling and restraint of a variety of animals; in particular, Herptiles, Inverts and Small Domestics.
• Supervise walkthrough enclosures whilst engaging with guests and ensuring guest safety.

2. Customer Service

• Act as a point of contact for visitors, answer questions, give directions and always engage positively with visitors.
• Report any issues or problems to the Line Manager to drive continuous improvement.
• Deliver outstanding customer service and demonstrate positive body language to all visitors.
• Drive and encourage positive online social media reviews such as Trip Advisor, Facebook, and Google.
• Offer a positive first response when handling visitor feedback, complaints, or queries.
• Escalate any visitor issues to the Line Manager if unable to resolve and conclude.
• Call for First Aid assistance should any accidents or incidents occur.

3. Presentation & Standards/Cleanliness

• Ensure cleanliness standards are always maintained to a high standard and take pride in the appearance of the animal exhibits and park.
• Dispose of all rubbish and animal waste correctly.
• Clean and monitor enclosures to ensure they are cleaned in line with protocols and checked for safety throughout the day.
• Handle cleaning materials and chemicals correctly and in line with COSHH training.
  

4. Standard Operating Procedures

• Follow and complete opening and closing checklists in line with the standard operating procedures for the animal team.
• Oversee capacity limits for the animal walkthrough areas.

5. Health & Safety

• Responsible for complying with the company policy regarding Health & Safety.
• Ensure job role is performed safely in line with the standard operating procedure and any specific safety controls.
• Ensure hygiene standards are adhered to in specific work area.
• Report any Health & Safety issues, potential hazards, accidents or near misses to your Line Manager, Duty Manager, or member of the Management team immediately.

The job holder will perform any other reasonable tasks as requested by the General Manager or Director of the business.