Analyst, Data Operations London, England
Job description
Marketing Fandom
At Marketcast, we believe in the power of fandom. Whether you’re a gaming company creating your next must-play game, a studio developing the next blockbuster, a streamer changing the game, or a beverage brand seeking to disrupt the grocery aisle, we deliver data-driven research and insights to move the needle.
As a truly full-service agency – research, insights, tracking, social, data science and more – we are perfectly positioned to solve unique (and fascinating) business challenges. We’re looking for passionate, curious, hungry people to join the team and help change the world – one research question at a time.
#FandomIsOurJam
We’re looking for:
- Own all aspects of data processing from initial requests through execution and QA to delivery, including recoding and weighting datasets, running crosstabs, creating charts, and running any ad-hoc requests
- Manage and prioritize incoming requests across multiple teams and business units; independently execute multiple data processing requests simultaneously
- Apply critical thinking to quickly identify and resolve data issues; clearly and diplomatically communicate project status with Project Managers, Client Services, and/or Research Managers
- Work closely with Field, Research, and Survey operations as a part of a cross functional team that manages research projects from questionnaire development to client deliverables production
- Familiarize with different types of projects/clients and QA checks required
- Assist in quantitative analysis and ad-hoc projects of various types for internal and external use
- Mentor junior staff and provide technical assistance.
- Maintain a constant line of communication with offshore vendors who assist with data processing and survey programming
- Develop a specialized skill/work on procedural improvements involving data – creating/maintaining databases, data quality checks, advanced analytics, project management, etc
It’ll be helpful if you have:
- Bachelor's degree or higher in a field utilizing statistics or social sciences, or equivalent work experience
- 2-4 years of experience in a quantitative data operations role (e.g. cross-tab preparation, quality control checks)
- Proficiency in Microsoft Excel
- Knowledge/experience using statistical and/or data visualization packages such as SPSS, SAS, Q Professional, Tableau, etc.
- Good understanding of survey design
- Strong communication skills with a diplomatic approach
- Able to multi-task, with a proven track record of meeting deadlines and working under tight time constraints; flexible and able to prioritize and re-prioritize tasks within very fluid situations
- Detail orientated, with a strong focus on quality control checks for deliverables and problem solving/troubleshooting skills
- Supporting fast-paced and quick-turnaround customer research environment
- VBA macro writing experience/knowledge a plus
- Experience communicating with vendors
It’ll be a bonus if you have:
- Data science/advanced analytics experience - knowledge of terms like data stacking, correlation, factor or cluster analysis, perceptual mapping, Max Diff, driver analysis, segmentation, etc.
- Experience in data modeling and analysis, production of visuals (charts, graphs) and presentations
- Programming knowledge in a major programming language – R, JavaScript, Python, etc
Benefits and Perks:
- 29 days annual leave
- Monthly wellness allowance
- Flexi time
- 2 days’ work from home
- Regular social events
- Professional growth
Our Purpose:
Fandom connects people with shared passions and builds communities around them. It offers them space to express their joy and love, whether that’s for superheroes, sports teams, or even small batch whiskeys. At MarketCast, we believe in the power of fandom. It’s as important for brands as it is for action heroes and we do fandom research, data science and analytics better than anyone on the planet. This obsessive focus on fans helps the world’s top creators, media platforms, and sports leagues transform followers into fanatics and investments into impact.
Our Values:
Curiosity Makes Us Tick
Our love of learning manifests in everything we do - from the surveys we field and the datasets we analyze to the technology we develop. Where others pause, we push forward, uncovering hidden meaning and answers. Always learning, always looking for more.
We Celebrate Wins
Whether its wowing clients with research or solving everyday challenges, we pause to honor great work and everyone who plays a role in it. We acknowledge and recognize great work and hustle that helps deliver the very best outcomes.
Trust is Always Trending
Trust means everything to us. It’s lending a hand when deadlines loom, always delivering on the promises we make, and calling out behavior that harms our culture. And our client’s trust is what makes all this possible, something we never take for granted.
We Roll with Change
We embrace change as an opportunity to learn, grow, and further develop. We do this by challenging our biases and rethinking how things have always been done in the past. This fresh, open-minded approach keeps us agile, innovating, and adapting in the face of uncertainty.
Diversity is Our Superpower
Our differences make us stronger. As researchers and data scientists, we have a responsibility to reflect the diverse audiences and communities all around us. Understanding people, opinions and life experiences fuels our insights and deepens our perspectives.
At MarketCast, we don't just accept difference - we embrace it, support it, and thrive on it for the benefit of our global culture and success. MarketCast is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Check us out: www.marketcast.com
