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Data & MI Analyst

Manchester (M50 3SP )

Hybrid working options (e.g. up to 3 days WFH)

Permanent

£33,000 - £35,000 plus fantastic benefits and Bonus

Full time - 37.5 hours per week

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview

As the Data & MI Analyst you’ll be required you to draw on your technical expertise and experience to draw together high volumes of audit data, developing MI and analysis to provide user friendly insights to inform and support changes to policies, processes, and agent support tools as well as providing detailed MI to support colleague training and development .

What you’ll do:

• Providing day to day support for the QA MI Data and Insights Manager, assisting with planning and reporting, scheduling and BI requirements for the Quality Team and the wider business

• Acquire data from various sources to produce a range of scheduled and ad-hoc BI for a wide business audience (from team manager to Director Level), ensuring work meets the business needs, is timely, clear and accurate, effectively presented, and easy to interpret

• Support the Quality Teams with capacity planning, holiday allocation and scheduling of activities.

• Maintain the Quality Management System (Verint) for the Global agents, both within QA and the wider business

• Maintain the QA scorecards within the Quality Management System with any changes and/or updates within a timely manner

• Maintain and further develop the suite of QA Access and SQL based Applications for use within the Quality Team

• Validate and verify all data sources on a monthly basis to ensure accuracy and consistency across all platforms (Verint, PowerBI, and Data Warehouse)

• Utilise complex and diverse data to develop appropriate random and targeted samples in accordance with the documented QA Framework sampling methodology.

• Create workflow volume and team resource forecasts to plan and build work schedules for a large Quality Assurance function (circa 140 FTE) across a number of FCA regulated areas within Bupa BGUK

• Deliver audit forecasts, distribution of auditable items, and presentation of insightful MI to ensure that a workable, dynamic QA model is in place, to minimise risk and maximise business opportunities.

• Develop and deliver QA MI management and operating processes including the building and development of MI delivery platforms sourcing data from a multitude of QA native and third-party systems to provide accurate self-service delivery to Supervisors, Managers, Senior Managers and Directors across the BGUK Market Unit supported by good governance and documentation of those processes

• Create automation and efficiencies in data sourcing and MI delivery to ensure accurate MI is delivered in a timely manner as required.

• Responsible for the creation and maintenance of appropriate tracking and scheduling tools providing accurate and timely risk profile information

• Provide both prescriptive and predictive trending and analysis on QA data outputs to ensure a workable, dynamic QA model is in place, to minimise risk and maximise business opportunities.

• Responsible for the production and delivery of accurate QA samples and associated resource plans, to ensure continuity of FCA regulated activity across the QA function

What you’ll bring:

• Intermediate to Advanced experience of using SQL

• Experience using Microsoft Applications, especially Excel and Access, with a focus on formulas and Visual Basic Applications coding

• Experience using PowerBI, including DAX formula would be advantageous, but not necessary

• Good numerical reasoning, attention to detail and accuracy

• Experience of gathering, interpreting and presenting information/data

• A good understanding of database architecture

• Good written and verbal communication skills

• Effective listening and questioning skills

• A strong team player with the ability to work under own initiative

• An ability to effectively and logically troubleshoot problems

• Experience with Verint would be advantageous, but not necessary

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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