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Ambulance Care Assistant

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centre's and other similar facilities.

No two days are the same in the role of Ambulance Care Assistant. If you enjoy a challenge and delivering the best care possible for people, then the Ambulance Care Assistant role may be for you.

Please ensure that your application relates to the essential criteria in the person specification.

We can offer you a 3 week paid training course. You would need to be available to attend a training on a full time basis over a period of 15 workings days. Clinically trained to standards that allow you to be competent as a ‘First Person on Scene’, patient transport driver training, and a full uniform. Every day is different as an ACA and you could really make a difference to our patients.

During the training course it is your responsibility to attend in full, on each day. Accommodation and travel expenses will not be provided so you will need to consider the costs and travel expense of attending these venues (Welwyn Garden City & Barton Mills).

You MUST be able to commit to undertaking the training course as outlined above.

To convey and care for patients who have been appropriately allocated within the protocols of the East of England Ambulance Service NHS Trust. This includes acute, urgent and routine patients.

To work in a team of two, or on your own, undertaking duties in a variety of vehicle types.

We deliver Patient Transport Services in Cambridgeshire, Bedfordshire, Hertfordshire, North, and West Essex.

Our vision is underpinned by four goals:

• Be an exceptional place to work, volunteer and learn.
• Provide outstanding quality of care and performance.
• Be excellent collaborators and innovators as system partners.
• Be an environmentally and financially sustainable organisation.

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.

1. Maintain an appropriate level of care for patients, relevant to their condition. This includes recognition of when additional skills or support may be needed.
2. Record, process and share information / paperwork regarding patient condition, care undertaken and observations to all appropriate healthcare partners.
3. Adhere to Trust policy in respect of the control of confidential information as outlined within the data protection act and the Caldicott principles.
4. Drive a range of vehicles in a manner appropriate to the patient’s condition and in accordance with Trust approved training criteria.
5. Complete all relevant operational documentation, e.g. daily routine vehicle checks, patient listings and other information in accordance with Trust policy and ISO9001:2008 requirements.
6. Maintain the vehicle in a sanitary condition in line with health & safety, clinical waste management, occupational health, ISO9001:2008 and clinical directorate guidelines. Ensure that all health and safety and policy is adhered to within the working environment, whether within the Trust’s premises or at treatment centres.
7. Maintain clear and regular communication with the Ambulance Liaison Office and other Healthcare professionals / colleagues, in line with agreed protocols, e.g. ISO and Caldicott. Ensure that the needs of the patient are met and operational efficiency and effectiveness is maintained.
8. Assist patients in their homes, both prior to and after transportation, ensuring they have their basic needs catered for and their homes are safe. This includes measuring, highlighting and reporting areas of risk in line with Trust risk assessment procedures.
9. Physically manoeuvre and / or lift patients, including the use of Trust supplied carrying aids, in circumstances where patients are unable to manage alone, after undertaking a manual handling risk assessment e.g. up and down stairs and within restricted spaces.
10. Ensure that patients are taken to and collected from the agreed treatment area within the hospital or centre in a timely basis.
11. Provide any clinical assistance to the authorised level of competence in all circumstances that require it.
12. Participate in equipment trials, working parties and highlighting areas of potential personal and organisation service development.
13. Required to take personal responsibility for continued professional development through the personal development review process, the knowledge and skills framework and Trust training sessions.