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Job description

• Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines

Pay Rate: £12.00 per hour
Contract Type: Part-time 12 hours per week over 3 shifts

We offer the below shift patterns:

• One: Monday 13:30 – 17:30, Tuesday 11:00 – 15:00, Sunday 12:30 – 16:30
• Two: Monday 15:15 – 19:15, Tuesday 15:15 – 19:15, Sunday 13:15 – 17:15
• Three: Thursday 11:15 – 15:15, Friday 10:30 – 14:30, Saturday 11:15 – 15:15
• Four: Thursday 15:15 – 19:15, Friday 14:30 – 18:30, Saturday 15:15 – 19:15
• Five: Monday 08:45 – 12:45, Wednesday 15:15 – 19:15, Friday 15:15 – 19:15
• Six: Monday 11:00 – 15:00, Wednesday 11:00 - 15 : 00, Sunday 11:45 – 15:45

Who are CXO?
Interested in joining a new exciting venture? Recently launched in the UK, Customer Experience Operations (CXO) specialises in delighting our customers with safe and secure options for picking up and returning their Amazon packages at our Counter+ retail location. Our goal is to be Earth’s most customer-centric company, and we are just getting started. We are looking for people who want to join an ambitious, innovative and customer obsessed business.

Who are you?
As a Counter+ Retail Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession, trust, continuous learning, and fun. You will be an integral part of creating a culture in store where yourself and your fellow colleagues are excited to come to work and deliver exemplary customer service. You adhere to and maintain regular and punctual attendance, safety and quality standards and follow standard processes while identifying opportunities for improvement. You are flexible while working in an ambiguous environment with strong attention to detail, possess the ability to quickly prioritise tasks, multi-task, and a commitment to delighting our customers.

Key job responsibilities

Some of your duties may include:

• Act as the point of contact for customers on the shop floor, deliver excellent customer service and always act with a customer-first mindset when answering customer questions
• Receive, pick, and stow customer orders, process returns and prepare for delivery
• Assist customers with questions and queries
• Work through problem-solving scenarios for customers
• Maintain a clean, safe and organised workspace
• Manage responsibilities for a Counter+ location, including opening and closing the counter
• Use technology like smartphones and handheld devices to sort, scan and prepare orders
• Receive parcel/package deliveries

You’ll also need to be able to:

• Work in a physical role in which you will be required to stand and walk during your shift, as well as lift and move products up to 23kg in weight?
• Use carts, dollies, hand trucks and other equipment to move items around
• Go up and down stairs (where applicable)
• Be available to work part-time between the hours of 8:30 AM and 7:30 PM
• Flexibility is required to support the business at busier times, holidays and absences at short notice

A day in the life
What it’s like at Amazon Counter+ locations

• Safety. Your safety is important to us, so we provide safe working conditions
• Surroundings. You will be stationed at the Counter+ area in a Whole Foods Market store in a customer-facing role, providing your customers with a high standard of service
• Dress code. Employees can wear suitable casual clothing. Amazon expects employees to exercise common sense when deciding what is suitable to wear at work. Closed-toe shoes are required

Why you’ll love this Job

• Stay busy. You will be engaged your entire shift, from organising packages to chatting with customers
• Training. You’ll start with a set schedule for training to get you up to speed
• Career advancement. We have made a pledge to upskill our employees and offer a variety of free training and development programmes
• New skills. Depending on the role and location, you’ll learn how to use the latest Amazon technology
• Customer Obsession. Making someone else happy actually makes your day
• Quality is key. You have high standards and it shows in your work

Why you’ll love Amazon
We offer competitive pay and a comprehensive benefits package. As an Amazon employee, you’ll be in a world class work environment and will benefit from full training provided by us. You’ll also get access to cross-training opportunities that help you gain further qualifications. At Amazon, nothing is more important to us than the safety of our people. We constantly strive to innovate and improve on our on-site practices to offer you a secure, modern, convenient and enjoyable workplace.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

• Demonstrated positive work attitude
• Experience working in a customer-facing role

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel: +448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel: +3531800851489).