Alfred's Club - Receptionist

London, LND, GB

Permanent

Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

“dunhill’s innovative and design-driven heritage is a unique platform to build upon,

by creating purposeful products with an aesthetic that is classic yet relevant today”

Alfred’s Club - Receptionist

(Permanent Full-Time)

HOW WILL YOU MAKE AN IMPACT?

To meet & greet all Members and Guests on entering the Club - hosting the Restaurant & Lounges and assist with drinks service
To ensure the in-house Members & Guests are shown to their Bedrooms - introducing the Bedrooms and present its main features to Members and Guests staying overnight
To present & offer concierge services to our Members, as well as actively upsell Bedrooms when required and promoting the Club’s private areas and outlets
To answer all incoming calls in a professional manner and to direct them to the relevant departments or take messages to be relayed - ensuring exceptional levels of customer service at all times
To ensure that all Restaurant enquiries are dealt with professionally and any special requests are communicated
To communicate fully with the Housekeeping team when a Member is leaving the Club in order to allow them to access the Bedroom
To ensure total confidentiality with regard to all Members and Guests profiles & requirements and to protect them from the Media – making sure all Members and Guests are accommodated, according to Club standards
To become fully conversant with all Front of House related systems and equipment
To ensure all relevant issues relating to Housekeeping and Maintenance are communicated appropriately - any specific requirements relating to Member/ Guests Bedroom are communicated in advance to the Head Housekeeper
To ensure that all guest complaints, queries, and requests are dealt with professionally and quickly and communicated to the Reception Manager
To assist the Reception Manager with taking short lead meetings and private dining bookings – handling all incoming enquiries for The Private Screening Room on behalf of Dunhill retail
To be fully aware of the events are taking place at the Club in order to advise the Members when requested
To carry out any reasonable requests from the Senior Management team

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Good knowledge of Microsoft Word, Excel and PowerPoint
Previous experience in a Receptionist role
Prior exposure to dealing with high profile guests
Experience of setting & maintaining exceptional customer service standards
Relevant computer/IT capability and strong organisational skills
Good personal presentation
Professional approach and strong attention to detail
Ability to deal with people from different cultures & backgrounds
Confident dealing with challenging situations and high-pressured situations

HOW DO WE KEEP YOU SMILING?

As a significant member of the dunhill community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Reception Manager for Alfred’s Club

3rd Stage – Interview with the HR Manager & General Manger for Alfred’s Club

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